Job Opportunity for Engagement Manager at Dhwani Rural Information System in Gurgaon

Dhwani Rural Information Systems is  a  Delhi  NCR,  India  headquartered  6+ year-old  social/development sector-focused  advisory  and  consulting  firm.

With  a  robust  team  of  150+  ICT4D  professionals,  Dhwani  RIS develops IT applications for NGOs, Government functionaries, CSRs, International Funding Organizations, etc. to  manage  their  projects  and  programs  in  India  and  abroad.

We  are  a  team  of  young  dynamic,  development-conscious  tech -enablers  and  problem  solvers  consisting of  a  diverse  mix  of  development  professionals, technology  enthusiasts,  software  engineers,  and  analysts.  Our  solutions  enable  organizations  to  monitor  and evaluate their programs for maximum impact and operate seamlessly across everyday operations.

Job Description

Job Overview: 

We are seeking experienced dynamic consulting professionals/ strategic thinkers who have worked in corporate and social sector. As a Engagement Manager at Dhwani Rural Information Systems, you will be responsible for the successful implementation of large-scale programs and will be tasked with setting up and end-to-end management of program PMU from Dhwani’s side. You will work closely with the program owners to ensure that all stakeholders are aligned and updates are communicated effectively. You will act as a point of contact between the program owners and the internal tech team at Dhwani and be accountable for ensuring the overall delivery of scope and SLAs. 

Key Responsibilities: 

• Manage and support the implementation and delivery of large-scale and technology-supported multi-stakeholder programs.
• Maintain strong relationships with key clients and stakeholders to ensure customer satisfaction and retention.
• Ensure project objectives align with the client’s business goals and objectives.
• Oversee project budget, resources, and timeline to ensure on-time and on-budget delivery.
• Conduct regular project status reviews, mitigate project risks and issues.
• Facilitate cross-functional collaboration and communication for seamless project execution.
• Develop and implement performance metrics to measure project outcomes and impact.
• Foster a continuous improvement mindset and culture, promoting best practices and innovation in project delivery.
• Report project progress, status, and results to stakeholders and senior management.
• Identify opportunities for improvement in project delivery processes and methodologies and collaborate with internal teams.
• Represent the organization in industry events and forums to build the brand and establish thought leadership.
• Manage business requirement discussions with program owners and report on projects.
• Ensure overall delivery of scope and SLAs and provide monthly updates to program owners.
• Facilitate monthly meetings with program owners and project managers on updates, highlights, challenges, and future plans.
• Own discussions with program owners on tool integration, new features, best practices for data storage and quality checks. (For Example, mGrant, Power BI, OneDrive, etc) 

Requirements

Essential Technical Requirements: 

• Strong research skills (qualitative and quantitative, impact assessments, report writing, log frame design)
• Experience with BI tools like Power BI
• Experience in project management tools and techniques, including project planning, resource allocation, risk management, and stakeholder communication
• Ability to work with cross-functional teams and manage external partners 

Essential Non-Technical Requirements: 

• Strong communication and interpersonal skills, with the ability to build and maintain relationships with program owners and team members
• Strong analytical and problem-solving skills
• Ability to think strategically and identify opportunities for process improvements
• Excellent organizational and leadership abilities.
• High level of motivation and dedication to delivering high-quality work
• Commitment to continuous learning and professional development
• Ability to communicate complex ideas effectively.
• Strong client engagement skills.
• Humility, willingness to listen and learn. 

Education: 

• MBA or Master’s degree in a relevant field such as Management, Development Studies, Economics, or Computer Science, with a minimum of 6-10 years of relevant experience in program management and/or technology-based projects in the social sector.
• Preference given to candidates with a degree from a reputable institution such as IRMA, APU, IIFM, XIMB, TISS, IIHMR or fellowship from YIF, Anubhav Lecture Series, India Fellow, Indian School of Public Policy, Gandhi, Teach for India, Genpact Fellowship
• Experience working with IT platforms and software solutions is a plus. 

Keywords: 

• Project Delivery
• Engagement Management
• Customer Relationships
• Stakeholder Management
• Risk Assessment
• Resource Allocation
• Schedule Management
• Budgeting and Financial Tracking
• Process Improvement
• Status Reporting
• Communication and Collaboration
• Problem Solving
• Cross-functional Team Management
• Time Management
• Strategic Planning
• Vendor Management
• Negotiation Skills
• Customer Satisfaction
• Performance Metrics
• Project Management Methodologies
• Data cleaning
• Report writing
• Impact assessments
• Training and training manual development
• Requirements gathering
• Multiple project management