Job Opportunity for Support Engineer at ISDM in Noida

Title: Support Engineer, IT/Digital Transformation

Reports to: Manager, Digital Infrastructure

Role: Full-time based out of Noida

About ISDM

ISDM is an institution founded to create, strengthen and establish Development Management, a domain that transcends the exclusive silos of ‘development perspectives’ and ‘management principles’. ISDM recognizes the need to ‘professionalize’ the Leading and Managing of Social Purpose Organisations (SPOs). The institution sees the development space as requiring the application of management disciplines that are unique and tailored to the scale of the sector. Management that doesn’t merely retrofit Business Management to development projects, but one that is born specifically from the coming together of the two crucial domains.

By 2025, ISDM aims to become the go-to management institute for top professionals wanting to transform the development sector for a greater impact on people’s lives. In order to achieve this aim, ISDM has identified three broad focus areas

1. Continuously building the one-year-long Post-Graduate Program in Development Management (PGP-DM);

2. Creating a strong research function that will lay the foundations for Development Management and leadership as a unique domain and discipline;

3. Launching Strategic Capacity Building Programs aimed at influencing and upskilling middle to senior leaders in the social sector through special workshops, short-term courses, and customized convenings.

ISDM has audacious ambitions to build a world-class institution, become a global fountainhead of development management knowledge, and define the domain of development management for the Social Sectors. The belief is that Management for the Social Sectors (or Development Management) will significantly scale up the positive impacts on the lives of people in sustained ways. ISDM is entering a new phase of growth with a revamped program and renewed focus on establishing itself firmly as a preeminent institution in its domain. This requires strategic and energetic institutional leadership. You can learn more about us at isdm.org.in

Job Description

We are looking for a passionate and professional Infrastructure Engineer who is detail-oriented, and proficient with technologies and hardware. As an IT Infrastructure Engineer, you will play a vital role in designing, implementing, and maintaining the IT infrastructure of the organization. You will also be responsible for upgrading and improving operating environments, creating repair strategies, and providing technical support and training for users.

Key Responsibility Areas

• Designing and installing computer hardware configurations. Installing software and networking systems.

• Troubleshooting network and software issues. Fixing hardware, software, and networking issues.

• Responding to general IT requests.

• Ensuring security software and mechanisms are up to date.

• Filing monthly reports for the Management Information System (MIS), compiling support request logs, and preparing MIS reports.

• Routine meetings with the internal team to discuss system needs.

• Raising service requests to original equipment manufacturers (OEMs) and ISPs like Dell, HP, Lenovo, Tata, Vi etc.

• Maintaining IT asset tracker, inventory, and configuring/maintaining IT assets.

• Maintaining Min/Max sock for tech equipment.

• Performing troubleshooting for system failures and identifying bottlenecks for long-term network efficiency.

• Organizing and scheduling upgrades and maintenance without disrupting others’ work.

• Performing Predictive/Preventive maintenance.

• Conduct regular data backups to protect the organization’s information.

• Creating training manuals and instruction manuals and keeping them up-to-date

• Handling and closing support requests in a timely manner.

• Escalating support requests when required to ensure that service quality is maintained.

• Recognizing, documenting, and alerting the team of trends in user support requests.

Educational Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 2-3 years of work experience and knowledge of Identity Management, Google’s Workspace, Video Conferencing, security applications, etc.

• Administration of MS Office Suite and equivalent desktop/cloud applications.

• Development, installation, configuration, and administration of computer systems, and audio-video equipment.

• Basic firewall administration and management.

• Basic understanding of Networking and Networking equipment.

• Knowledge of helpdesk and IT operations best practices.

Key Skills Required

• Ability to provide remote support for troubleshooting.

• Monitoring system implementation, configuration, and management.

• Active Directory / Domain Controller support.

• Understanding of security, storage, data protection, and disaster recovery protocols.

• Training users on new systems, protocols, and best practices.

• Creation of Standard Operating Procedures (SOPs).

Remuneration shall be commensurate with experience and qualifications.

ISDM is an equal-opportunity organization with a particular emphasis on affirmative action. The culture of the organization is one of professionalism while also one that greatly values relationships.