Job Opportunity for Data & Technology Coordinator, Youth Program at Quest Alliance in Bengaluru

At Quest Alliance, we transform learning ecosystems through education technology, capacity building, and collaboration to build 21st-century skills for learners and facilitators.

We are a not-for-profit trust that focuses on research-led innovation and advocacy in the field of youth skills development, teaching, and learning. We engage with educators, civil society, government institutions and corporate organizations to demonstrate and enable scalable and replicable solutions in school education and vocational training.

At Quest, you will get the opportunity to apply your skills and contribute to addressing issues around quality education and skills training. The organization gives you the space to learn and grow in a fun and engaging environment.  We have an eclectic group of people working at Quest drawn from diverse disciplines including Education, Technology, Design, Youth Development and Business.

About the role:

This role will be positioned within the MyQuest program unit and will be supporting Regional teams, ITI & VTI eco-system. This role will be a leadership as well as functional in nature with travel to field locations. 

Your work will involve –

1. Managing QUESTApp (Learning App).

• User Management – Following standard procedures to register/modify/de-register users on QUESTApp with required privileges for different categories of users – Organisation, center, batch, facilitator, and learner management.
• Content Management – Organising and updating content on QUESTApp based on project requirements and for customized intervention.
• Jobs Feature – Working closely with the placement team to update job opportunities under Jobs feature of QUESTApp regularly.

2. Development and deployment of Learnpi (Raspberry pi) Servers.

– Ensuring Learnpi servers are functional across all the centers.

– Assembling and installing QUESTApp on learnpi servers.

– Supporting partners to install and activate the learnpi servers at learning centers.

3. Tracking and troubleshooting software and hardware issues.

– Understanding, tracking, and troubleshooting issues related to QUESTApp.

– Supporting QA’s partners to assess and fix issues related to hardware and networking.

4. Planning and organizing Capacity building activities for internal and external stakeholders on QUESTApp, hardware, networking, and other tech tools and platforms.

5. Manage a team of technology associates.

– To ensure support to regional teams on their tech needs.

– To ensure zero downtime of QUESTApp at learning centers.

– Guiding Tech Associates on the various Tech related processes and troubleshooting mechanisms. 

6. Creating and managing data management tools and dashboards for seamless tracking and reporting.

7. Working closely with the internal core-tech team to learn about new developments, escalate issues, and share feedback related to QUESTApp for continuous improvement of the App.

8. Supporting regional teams to procure hardware and software tools, and ensuring required support to establish computer labs as needed.

9. Creating SoP for Tech support for MyQuest.

Requirements

Skills, Attitude and Knowledge

• Bachelors or Masters Degree in computer science with 3-4 years of experience in IT and application management.
• Exceptional knowledge of software, hardware, and network management.
• Strong Analytical, problem-solving, collaborative skills.
• Basic programming skills, data management & visualization skills will be an added advantage.
• Excellent written, presentation, listening, and verbal communication skills.
• Should be willing to travel 1-2 weeks a month.
• Driven by passion and zeal to achieve outputs and outcomes.
• Team management.