Job Opportunity for Director – Community Engagement at Wadhwani Foundation in Delhi

Mission: Accelerating economic development in emerging economies through high-value job creation

Objectives: Enabling the creation of 10M jobs and placement of 25M by 2030 across 20-25 emerging economies

Wadhwani Foundation is a not-for-profit with the primary mission of accelerating economic development in emerging economies by driving large-scale job creation through entrepreneurship, innovation and skills development. Founded in 2000 by Silicon Valley entrepreneur, Dr. Romesh Wadhwani, today the Foundation is scaling impact in 25 countries across Asia, Africa, and Latin America through various Initiatives.  More details on the various programs at the end of the document.

The Role Context: The Community Engagement Manager responsible for building a positive relationship with our client-participants after they have completed a training intervention with WITP. They are responsible for solving any issue that a client experiences. The main duties of an engagement manager are assigning company resources and content to the client-participants, managing the client expectations, and working with them to identify potential areas for starting an emerging technology project with WITP. Focus is on engaging with and motivating more participants to apply their emerging technologies learning towards initiating emerging technologies projects in their ministries/departments. They also have to prepare progress reports on the status of the projects, number of connections made with participants and progress on resource and content consumption by our client-participants.

Building an active and engaged community of technology subject matter experts (SME) ecosystem stakeholders across India for mentorship and guidance to the participants for projects. We are looking for a Community engagement manager, dedicated to Wadhwani Institute of Technology and Policy (WITP) to help meet these objectives.

Key Responsibilities

• Develop and execute creative strategies to engage with customers and other stakeholders on all online platforms, such as learning platforms, events & forums, social media platforms, messaging groups etc.
• Creating content for social media channels, blogs, email WITP campaigns, and other marketing communications.
• Represent and amplify the stories, use cases, feedback, trends, and impact of our community to support our product building.
• Identify and share valuable topical content (articles, written and video-based use cases and case studies, etc.) keep communities engaged periodically.
• Plan & execute offline event calendars with end-to-end ownership to drive community engagement.(from invitation, RSVPs to Testimonial Generations)
• Organizing various community-building initiatives to cultivate and grow participation in various company-owned forums. (invite them for refresher courses, webinars, and other related events of WITP.)
• Build and foster relationships with technology subject matter experts (SME) community across India to connect with WITP.
• Generating meaningful customer feedback through surveys and interviews/meetings (virtual as well as in-person).
• Observe, identify and recommend client-participants with specific project needs to mentor-pool to realize Proof of Concepts (POCs) and pilots as projects with WITP

Skills & Experience:

• Bachelors and MBA/post-graduate degree from a reputed institute will be essential
• A seasoned professional with at least 10 years of experience in Customer Relations, Customer Service, Client Relations or Business Development, Public Policy, Public Relations
• Experience and background or exposure to marketing, community building, partnerships
• Excellent verbal and written communication and interpersonal and interaction skills
• Ability to build and grow relationships. Strong network in India emerging technology Subject Matter Expert ecosystem would be preferred
• Strong program and project management to execute multi-location programs
• Familiarity with technology and communication tools – especially tools like Zoom, Teams, and Google Hangout etc. and Social Media platforms like LInkedIn, Slack, Meta Enterprise
• Awareness of emerging technologies and having worked in emerging technology companies would be preferred.