Job Opportunity for Assistant Lead, Program Implementation at Vision Spring in Bengaluru

Description

Are you a change maker who wants to play a pivotal role in restoring vision for millions of people in low-income settings across India? Would you like to work for a high-growth organisation that is a pioneer in social impact practices?

We are seeking a highly motivated, dynamic, and self-driven candidate who would like to have a challenging and meaningful career path in implementation and the social enterprise space. Program Implementation is a key focus area at our organisation and requires a proactive and dynamic approach. The candidate should be dedicated and sincere towards her/his work and should always be open to learning new things. The candidate should have in-depth subject matter knowledge, expertise, and experience. Timely and high-quality delivery of goals/targets would be essential and will be a key performance measurement criterion. S/he serves as a member of the Vision Access Programs team and reports to Senior Lead, Program Implementation. S/he will be based out of Bengaluru, Karnataka, India.

About You

• You are accustomed to being a top performer in a high-growth environment. Achieving targets fills you with a sense of drive and satisfaction. You are self-motivated and strategic in your approach to winning new target groups.
• You are passionate about handling the projects that help in managing the day-to-day activities.
• You know this will be incredibly fun and requires technical excellence.
• You would play a key role in monitoring the budget allocated for the project, expenses, productivity, deployment etc.
• You are great at thinking and you recognize the problems in the job that can sometimes deviate from plan, and are always able to quickly move to Plan B.
• Nothing gives you more satisfaction than flawless work.
• You enjoy meeting new people and deepening existing relationships, so making calls, whether by phone or in person, comes easily to you.
• You have the maturity, confidence, and communication skills to build rapport with partners, administration, and local leaders.
• You understand that excellent customer service is the key to productive long-term partnerships, and regularly provide the ongoing support, information, and guidance your partners can rely on.

About Us

• We are creating access to eyeglasses for low-income people. Clear vision creates opportunities for increased learning, work, safety, civic participation, and quality of life.
• As a social organisation, social change motivates us first. Our focus is on advancing our mission objectives – to increase functioning, productivity, and income earning potential for our low-income people by correcting impaired vision with eyeglasses.
• We are working to transform the systemic dysfunction which has failed to deliver eyeglasses – a 700-year-old technology – to approximately 55 Crore people in India in need of vision correction.
• We serve low-income people who are more than beneficiaries for us. Our beneficiaries expect high-quality eye-screenings and eyeglasses.
• To efficiently scale, we must deliver each new unit with less cost.
• We run our operations on metrics and social impact measures. We leverage a range of organizational forms and practices to get the work done.
• We believe in scaling our impact, not our organization. We are a lean team of doers.

What You’ll Do

• Consistently follow up with existing and new partners to deliver the highest levels of customer service and engagement.
• Grow and manage VAP’s network of CSR partners. Use your creativity to find new paths, and expand existing ones, to bring eyeglasses to our target population.
• Monitor completion of project deliverables in collaboration with program and execution teams.
• Provide clients with timely and accurate information about project progress. Proactively communicate challenges and recommend solutions.
• Assist the execution manager and coordinate with respective Program Manager.
• Work closely with Program Managers and Operation Mangers in preparation of the budget for the execution of the projects.
• Coordinating with the partner for better result.
• Help Managers plan and allocate resources for project executions. Keep track of staffing requirements and make staffing predictions.
• Will manage team of field staff and Increase their effectiveness and efficiency through training to improve their skills at regular intervals.
• Maintaining data for all field staff and calculating incentives for them.
• Preparation of daily sales report of the project into Salesforce, our customer relations management (CRM) system and share with the respective Program Manager.
• Collect positive feedback and testimonials from satisfied partners.

Requirements

• Master’s / Graduate degree in social work and/or related field.
• 7 to 10 years of professional experience in implementation, relationship management, and team handling.
• Strong execution skills, especially in the community environment.
• Exceptional customer service skills in addressing client questions promptly, managing client expectations, and resolving complaints.
• Excellent communication skills in English and Hindi, including strong presentation, budget management and negotiation skills.
• Must meet the highest standards of ethics and personal integrity.
• Willingness to travel up to 50% of the time, within India.

Compensation And Benefits

• Salary based on experience and education.
• Competitive benefits, including health insurance and generous vacation time.

To Apply

Please submit a complete application, including a thoughtful cover letter and resume/CV, to: hr.india@visionspring.org. Include your name and “Assistant Lead, Program Implementation” in the subject line.

Only candidates to be interviewed will be contacted. VisionSpring is an Equal Opportunity Employer.