Job Opportunity for Associate Faculty HFOBE at Tech Mahindra Foundation in Pune

Website Tech Mahindra Foundation

Role: Associate Faculty HFOBE

Project: Tech Mahindra SMART Academy for Healthcare

Experience: Minimum 2 years of experience working in Hospital Front office, Hospital Billing/ Medical Record Department.

Location: Pune

Qualification: MBA in Hospital and Healthcare Management with one year of experience in the Medical record Department/ Hospital Billing department or Diploma in Medical Record Technology with two years of experience in Medical Record Department/ Hospital billing department. 

Number of openings: 1

Roles and Responsibilities:

  • Planning of the teaching programme including an orientation programme in consultation with the HOD Academics.
  • Planning for students’ Practical experience, ward assignments and trainings in consultation with the HOD Academics.
  • Planning of curriculum with the cooperation and collaboration of the HOD Academics.
  • Competent in Handling Hospital Front desk in terms of Patient Appointments and queries
  • Preferred Team handling exposure of patient care coordinators
  • Inbuilt empathy towards the patient and patient relatives
  • Knowledge of Hospital Billing components for IPD and OPD
  • Experience of handling TPA coordination and TPA queries for cashless facility
  • Knowledge of Hospital Billing and tax law applicable to the hospital or healthcare industry
  • Competent in Professional English (written and spoken) in terms of different professional – operational scenarios.
  • Proficient in training to provide outstanding services and ensure customer satisfaction.
  • To educate students on how to address customer concerns and complaints promptly and professionally.
  • To respond to customer needs and requests in a timely manner.
  • Competent in teaching telephone etiquettes and resolve queries.
  • To train to resolve billing concerns of customers and handle card and cash transactions.
  • Knowledge of healthcare operations and quality parameters. 

Desired Skill Set

  • Excellent professional knowledge
  • Good written and spoken English knowledge
  • Good computer skills
  • Broad-minded personality, which is open and curious about new teaching methods, responsible, reliable, team-minded and resilient.
  • Prior exposure in house training or departmental training.

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