Job Opportunity for Associate Faculty HFOBE/ MRD at Tech Mahindra Foundation in Mumbai

Organization Profile

Tech Mahindra Foundation (TMF) is the corporate social responsibility arm of Tech Mahindra Limited, a Mahindra Group Company. Since 2006, the Foundation has been working tirelessly in the areas of education, employability, and disability with a keen focus on corporate volunteering.

The Foundation works with the mandate that 50% of its beneficiaries are women and 10% are Persons with Disabilities. Over the year, it has impacted 3,32,732* direct beneficiaries across all programs. In addition, over 2.5* million lives impacted through our 582 COVID Relief Projects* across 17 states in India.

Role: Associate Faculty HFOBE/ MRD

Project: Tech Mahindra SMART Academy for Healthcare

Experience: Minimum 2 years of Clinical experience or 2-4 years of experience in Hospital Management

Location: Navi Mumbai

Qualification: Medical/Nursing Graduate with one year of experience in medical record Department or B.Sc. in MRD with two years of experience.

Roles and Responsibilities:

• Planning of the teaching programme including an orientation programme in consultation with the HOD Academics.
• Planning for students’ Practical experience, ward assignments and trainings in consultation with the HOD Academics.
• Planning of curriculum with the cooperation and collaboration of the HOD Academics.
• Competent in Handling Hospital Front desk in terms of Patient Appointments and queries.
• Preferred Team handling exposure of patient care coordinators.
• Inbuilt empathy towards the patient and patient relatives.
• Knowledge of Hospital Billing components for IPD and OPD.
• Experience of handling TPA coordination and TPA queries for cashless facility.
• Knowledge of Hospital Billing and tax law applicable to the hospital or healthcare industry.
• Competent in Professional English (written and spoken) in terms of different professional – operational scenarios.
• Proficient in training to provide outstanding services and ensure customer satisfaction.
• To educate students on how to address customer concerns and complaints promptly and professionally.
• To respond to customer needs and requests in a timely manner.
• Competent in teaching telephone etiquettes and resolve queries.
• To train to resolve billing concerns of customers and handle card and cash transactions.
• Knowledge of healthcare operations and quality parameters.
• Excellent communication, IT Skills and people skills.

Desired Skill Set

• Excellent facilitation and interpersonal skills
• Good written and spoken English knowledge.
• Good IT skills.
• Broad-minded personality, which is open and curious about new teaching methods, responsible, reliable, team-minded and resilient.