Job Opportunity for Community Associate at Gramhal

Position: Community Associate
Location: Remote, with field visits to MP
Compensation: ₹65,000 – ₹75,000 per month

Start date: Immediate

Job Overview:

Gramhal is a tech non-profit on a mission to end information asymmetry and improve livelihoods of 50 million rural households in India by 2030. Bolbhav is our flagship product, where we are collecting and disseminating real-time mandi price information. As the Community Associate, you will be the first point of contact with our users. You will be tasked with answering queries and collecting feedback from farmers and distilling them into product insights. You will also be responsible for creating engaging communities with our users to ensure a thought-provoking flow of user-oriented solutions.

Responsibilities:

• Call Management: Serve as the primary point of contact for all inquiries and communications from farmers and answer calls on the toll free number, ensuring their questions and concerns are addressed in a timely and efficient manner.
• Communication Skills: Possess excellent communication skills in Hindi to interact with users effectively, with a focus on, empathetic and clear communication.
• Product Perspective: Maintain a product-focused mindset, understanding the needs and perspectives of the users, and extract insights to contribute to the ongoing development and improvement of our services.
• Community Building: Take an active role in fostering and developing a strong, supportive community amongst the farmers, implementing strategies to enhance engagement and participation.
• Analytical Thinking: Demonstrate the ability to critically analyse information, read between the lines, and synthesise insights to provide valuable feedback and suggestions.
• Collaboration: Work collaboratively with the user research team and other stakeholders to gather insights, share knowledge, and contribute to the overall success of the community.

Requirements

• Strong verbal and written communication skills in Hindi and English.
• Proven ability to empathise with users and communicate effectively.
• Ability to analyse complex information, draw conclusions, and provide actionable insights.
• At least 2 years of experience in community building, customer service, user assistance, user research, or a related field.
• Ability to work collaboratively with cross-functional teams, including user researchers.
• A proactive and solution-oriented mindset, with a focus on continuous improvement.

About Gramhal:

Gramhal is a tech non-profit on a mission to end information asymmetry and improve the livelihoods of 50 million rural households in India by 2030. We have built a suite of digital products – including a chatbot, IVRS, web app, KaiOS, and Android app – to enable farmers to make better decisions. Currently, Gramhal’s product is used by over a quarter of a million farmers.