Job Opportunity for CRM Executive at Selco Foundation in Mizoram

Position Name: CRM Executive ( Contractual )
No. of Positions: 2
State: Mizoram

Responsibilities and Duties:

• Answering or making calls to end users to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, engaging service engineers/vendors and ensuring that end users feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information to handle the queries of the end users, as needed.
• Building lasting relationships with end users and other SELCO team members based on trust and reliability.
• Utilizing software, databases, appropriately.
• Understanding and striving to meet or exceed CRM metrics while providing excellent consistent end user service.
• Making recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

Eligibility Criteria:

• A candidate should have acquired a minimum educational qualification of higher secondary/Diploma. However, graduate in any discipline will be given preference.
• Prior working experience of atleast 1-2 years with CRM software or call centre may be preferred.
• Exceptional end user service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company services, and policies.
• Proficiency with computers, Microsoft Office and strong typing skills.
• Ability to ask questions and have deep insights on the issues
• Ability to handle/work in difficult situations.
• Strong time management skills.
• Adaptability and accountability.
• Fluency in English as well as local language (read, write and speak) of the state is mandatory