Job Opportunity for Executive – Outbound Calls – Wadhwani Skills Network at Wadhwani Foundation in New Delhi

Job Description

We are looking for an Executive – Outbound Calls for approx. 3 months, who can assist the Wadhwani Skills Network Impact Team with Operations and Program Implementation. Not only will you hone your skills alongside a fun, creative multicultural team, you’ll also enjoy the perks of working closely with different stakeholders of the global entrepreneurial ecosystem.

Key Responsibilities :

Outbound Calls

o    Initiate outbound calls to the customers of our programs

o    Explain the purpose of the call and ensure that the beneficiary feels valued and heard

o    Gather feedback on the customers’ experience with the program, and the value they derived from it

Data Collection & Management

o    Accurately record feedback and data obtained during the call

o    Ensure timely data entry and upkeep of MIS system

o    Validate data for completeness and accuracy, addressing any discrepancies

Report Generation

o    Generate weekly/ monthly reports from MIS system summarizing feedback and outcomes

o    Collaborate with team to analyze trends and insights from collected data

Relationship Management

o    Address and questions/ concerns the customers may have regarding the program

o    Develop and foster relationships with customers, ensuring high level of trust and rapport

Requirements

Excellent Communication Skills in English and Hindi

o    Able to articulate their ideas clearly and empathetically.

o    Active listening skills ensuring that the customers feel understood.

Data Management Proficiency

o    Attention to detail, ensuring accuracy in data recording and reporting.

o    Familiarity with MIS systems and basics of data entry

Time Management

o    Ability to manage multiple calls and tasks efficiently within the set timeframe.

Relationship Management

o    Ability to connect with and understand people.