Job Opportunity for Executive-Project Management at Education Initiatives in Ahmedabad

SBU

Ei Shiksha

Location

Ahmedabad

Role and Responsibilities

• A professional approach in answering calls and provide information about Mindspark product and features, taking input of issues and their resolution thereof.
• Maintaining records of Tasks, Issues, Bugs and interactions.
• Appropriate and timely follow-ups wherever required.
• High quality issue resolution skills as far as technical issues are concern.
• Excellent skills to work with different teams at a time
• Escalate unresolved queries, issues and bugs to respective team for accurate resolution and implement it.
• Ability to multi-task, prioritize, and manage time effectively.
• Readiness to upgrade own technical and interpersonal skills.
• Always ready for travel for the Product Implementation, Training and Support at least thrice in a month.

Skillset

Must have

• Excellent oral and written communications and stakeholder management skills
• Good skills to provide training to small to medium group.
• Basic skills of Data interpretation and data explanation.
• Good knowledge of MS-Office and Hardware and Networking

Education

• Bachelor’s/Master’s degree or equivalent in relevant fields.

Experience

• Minimum 2-3 years of work experience in Operations Management
• Fluent in written and verbal communication in English & Hindi