Job Opportunity for Front Office Supervisor at The Hans Foundation (THF) in Kotdwar, Uttarakhand

## Front Office Supervisor

**The Hans Foundation (THF)**, established in 2009, is a Public Charitable Trust dedicated to creating an equitable society and enhancing quality of life for all. We empower marginalized and underprivileged communities in India, focusing on the Health and Wellbeing of remote and underserved groups, particularly children, persons with disabilities, and women. THF also works towards holistic Education and Livelihood development for these communities. Our Two-Fold Strategy involves identifying and working within Aspirational Districts and high poverty index areas in the North, North-East, and East regions of specific states, as well as catering to lower-income and migratory populations in cities through urban programs.

Over the past 15 years, THF has reached over 35 million beneficiaries through its programs. We work directly with communities through on-the-ground project implementation and provide local management and monitoring support to not-for-profit organizations in India funded through THF USA and RIST.

**Job Location:** Kotdwar, Uttarakhand

**Experience Required:** Minimum 2-3 years of experience, preferably in the Social Development sector.

**Job Purpose:**

The Front Office Supervisor plays a crucial role in the smooth functioning of the HRCC Centre. This position will be based in one of the HRCCs in the Garhwal region and will extend service and support to all HRCCs in Uttarakhand. The Front Office Supervisor will diligently manage the Centre’s operations and oversee patient care.

**Key Accountabilities:**

* **Setting up of HRCCs as per existing norms:**

    * Overseeing works allotted to vendors/parties for timely completion.

    * Supervising ongoing works and ensuring time-bound action planning for centre operationalization.

* **Managing daily operations of the HRCC:**

    * Ensuring each unit is operational as per standard guidelines.

    * Ensuring the supply chain of consumables, drugs, and supplies.

    * Ensuring the regularity of the HRCC unit staff.

    * Ensuring patients’ safety and adherence to rules and policies.

    * Ensuring cleanliness and daily supplies at the HRCCs.

    * Ensuring timely payment of water, electricity bills, and remuneration of the cleaning staff.

    * Ensuring periodic maintenance of all equipment in the centres.

    * Raising indents for supplies and coordinating with the Regional office.

    * Stock taking of received and consumed medicines, consumables, and reagents.

    * Planning additional activities related to case mobilization to the centres.

    * Ensuring visits of Nephrologists as per set frequency to each center.

* **Data management:**

    * Maintaining and updating all databases as per PMNDP guidelines.

    * Timely reporting to the Government by each centre as per prescribed format and portal entries.

* **Managing staff:**

    * Daily attendance.

    * Keeping records of leaves for all staff.

    * Planning and conducting trainings and reviews.

**Other Indicative Requirements:**

* **Educational Qualifications:** Graduate in any discipline.

* **Functional/Technical Skills:**

    * Proficient in Word, PowerPoint, Excel.

    * Excellent communication and interpersonal skills.

    * Outstanding organizational and time-management abilities.

    * Problem-solving and decision-making aptitude.

    * Ethical and dependable.

**THF is an equal opportunity employer that encourages women, people with disabilities, and those from economically and socially excluded communities with the requisite skills and qualifications to apply for positions. We do not discriminate in employment on the basis of caste, creed, religion, sex, sexual orientation, marital status, disability, or any other such matter.**