Job Opportunity for Head of HR, India Programs & Operations at Digital Green in New Delhi

Head of HR, India Programs & Operations (2 Years)
New Delhi

About Digital Green

Digital Green is a global development organization that empowers smallholder farmers to lift themselves out of poverty by harnessing the collective power of technology and grassroots-level partnerships. We join forces with governments, private agencies and, most importantly, rural communities themselves to co-create digital solutions that are of the community and for the community. When farmers have the tools they need to connect with one another, they’re far more likely to apply what they’ve learned on their farms and in their households–improving their own livelihoods and those of others in their community, in a manner that’s nutrition-sensitive, climate-resilient, and inclusive.

Digital Green is entering an exciting phase of development as it diversifies and scales its activities in Asia and Africa. As part of this expansion, Digital Green is building a small team of exceptional individuals with a passion for finding solutions to pressing development problems, a curiosity about complex issues facing the world’s poor, and a drive to tell our story.

For more information, please visit Digital Green’s website: digitalgreen.org.

Job Summary

We are seeking a dynamic and forward-thinking professional to join our team as the leader of our Human Resources function for our India Programs and Operations teams. In this crucial role, you will have the opportunity to attract, retain, and motivate dedicated staff who are committed to driving Digital Green’s strategic priorities.

As the ideal candidate, you will excel in creating a thriving work environment that values diversity and ensures all staff members feel valued and supported. We are looking for an innovative thought leader who is not afraid to leverage technology to enhance the impact of our HR function. In addition to managing the end-to-end HR process, this role will provide strategic leadership as a part of our India leadership team. You will serve as a trusted advisor and coach to leaders across the organization, while representing the India Programs and Ops HR function as a key member of our Global HR team.

Collaborating closely with our India leadership groups, you will play a pivotal role in driving their success by offering valuable guidance and ensuring role clarity for all staff members. You wiJupiterll have the opportunity to create a high-performing environment that promotes growth and development.

Reporting to the AVP, HR and Talent, this role offers an exciting opportunity to make a significant impact on Digital Green’s mission to drive positive change and empower communities. Join us and be a part of our ongoing success as we continue to make a difference in the world.

Key Responsibilities

1. Support the top-line leadership team in HR oversight and actions: Work closely with the Executive Management Team (EMT) and State/Regional leaders to provide strategic HR oversight. Review HR processes, identify areas for improvement, and take corrective measures to ensure HR practices align with organizational goals.

2. Collaborate with leadership groups to contribute to overall strategy and decision-making: Participate in the India Leadership Group (ILG) and collaborate with other leaders to provide HR consultation and support in strategic decisions. Actively contribute to discussions and provide insights from an HR perspective to help shape the organization’s mission and objectives.

3. Lead workforce planning, org design, and succession planning activities: Collaborate with the Managing Director, Vertical Leads, and Advisor HROD to understand HR requirements and align them with organizational goals. Conduct thorough workforce planning to determine current and future talent needs, design effective organizational structures, and identify high-potential employees for succession planning. Ensure a robust pipeline of talent and a smooth transition for key roles.

4. Represent the India Program and Operations team in global HR forums: Act as a key representative of the India HR function in the Global HR team and Global Internal Operations team. Collaborate and advocate for the India team’s needs, participate in global initiatives, and raise any HR-related issues or concerns.

5. Develop a strong employer value proposition to attract and retain top talent: Create a compelling employer brand and value proposition that resonates with potential candidates. This includes showcasing our organization’s unique culture, values, and opportunities for career growth. Utilize external communication channels, such as social media and career fairs, to promote our employer brand and collect testimonials.

6. Plan and execute recruitment strategies to attract the right candidates: Work with Vertical Leads, the Managing Director, and Advisor HROD to understand HR requirements and develop recruitment plans. Create job descriptions, source potential candidates through networks and consultants, facilitate the interview process, and finalize recruitments within agreed timelines and budget.

6. Ensure smooth onboarding and offboarding processes for employees: Provide a seamless onboarding experience for new employees by orienting them to the organization’s culture and policies. Ensure all necessary materials and resources are provided, involve line managers and teams in the onboarding process, and provide support during probation periods. For offboarding, conduct exit interviews and ensure a smooth handover, addressing any exit-related issues.

7. Provide ongoing HR administration support and ensure compliance with policies: Contribute data for organizational metrics tracking and participate in internal HR audits. Provide regular analysis and reports on HR metrics, triage HR administrative issues, and ensure efficient utilization of HR systems, processes, and policies.

8. Drive employee engagement initiatives and advocate for staff needs: Act as the first point of contact for staff on the India Program and Operations team, providing customer-service oriented solutions to their concerns. Develop an annual plan and calendar for employee engagement activities, collaborate with Brand and Culture Champions, and execute initiatives to ensure employee participation and satisfaction.

9. Provide coaching and leadership development support to managers and leaders: Build strong coaching relationships with managers and leaders, conduct regular 1:1s and participate in team meetings to provide coaching and support. Train managers on key management skills, address any management issues, and support the development of constructive and transparent performance review processes.

10. Explore new tools and technologies to optimize HR processes: Stay up-to-date with emerging HR technologies and tools. Be open to exploring new software, platforms, and automation options to streamline HR processes, enhance efficiency, and improve the employee experience. Continuously evaluate existing HR systems and policies, identifying areas for improvement and implementing innovative solutions.

To be successful as a member of the Digital Green team, you will also:

• Have a passion for our mission and a strong desire to impact an up and coming non-profit organization.
• Be an innovative and creative thinker – you are not afraid to try something new and inspire others to do so.
• Have a very high level of personal and professional integrity and trustworthiness.
• Have a strong work ethic, take initiative, and require minimal direction.
• Work well independently as well as part of a team.
• Thrive in a fast paced and fun environment.

Qualifications and Experience

• Thorough working knowledge of foundational HR functional areas with a minimum of 10+ years’ progressive HR experience preferably in a high growth organization; a commitment to continuing education in the field.
• Prior experience using cloud based HR systems and tools such as HRIS, PMS, ATS.
• Employee Engagement surveys tools, Benefits management platforms etc.
• Relationship management skills: Ability to manage employee interactions and provide service and support to the organization by building credibility and trust, building and maintaining effective working relationships, having a customer service mindset, and being a great cross-team collaborator
• Communication skills: Ability to clearly and succinctly communicate with stakeholders through written and verbal communication, feedback, facilitation, negotiation, and active listening skills
• Leadership and Influencing change: Ability to influence and build consensus, navigate change and support others with change management with a focus on achieving clear results and goals.
• Navigating HR ethically: The ideal candidate will put Digital Green’s values and mission at the front and center of the work we do, demonstrate high integrity and professionalism, and be courageous in raising issues that are counter to our values
• Global and Cultural sensitivity: The ideal candidate will be adaptable, sensitive to other’s
  perspectives and be able to shift their own with diversity and culture in mind, and have a general sense of culture awareness and respect
• Ability to manage multiple projects, demonstrating strong planning and project management experience.
• Ability to deal with ambiguity and to use the resources available to provide resolutions to issues that may not be straightforward
• Attention to detail and strong sense of ownership, a habit of noticing and addressing errors that others might overlook. Track record of leaving things better than they found them.
• Analytical skills and proficient with MS Office (especially Excel) with an appetite to continually learn and grow.
• Excellent judgment, with the ability to react with appropriate urgency and take effective action even without having the total picture; proven ability to maintain confidentiality; resilience and track record of following through on commitments
• Positive presence and flexible approach to collaborating across teams and functions;
• Excellent communication skills and professional manner; experience in training and/or supporting others to learn and adopt new systems.
• Excellent people management and coaching skills, ability to work across multicultural diverse
  Teams
• Thorough understanding of HR statutory requirements and compliances in India
• Fluency in written and spoken English and Hindi

Competencies:

All Digital Green employees will be expected to demonstrate some degree of proficiency in our competencies while performing their job duties. The levels for these competencies will be based on the scope and impact of that particular role on the overall organization.

• Strategic Leadership: Provide strategic input with respect to People
• Collaboration: Successfully works all the verticals and functions to ensure collaboration for overall efficiency and effectiveness
• Communication & networking: Builds mutually beneficial alliances and networks at senior levels within and outside DG
• Result Orientation & Decision Making: Highly focused on providing accurate data analysis reports with solutions, takes important decisions for larger interest, generates a goal-oriented, problem-solving team mindset.
• Developing People: Facilitates a learning culture by developing a systematic approach to assess performance and create a capability development plan for staff members in discussion with EMT that meets DG’s short to long time objectives