World Resources Institute
**Job Description: Help Desk Support Analyst I**
**Location:** Mumbai, India
**Company:** World Resources Institute (WRI)
**About WRI:**
World Resources Institute is a global research organization dedicated to addressing critical environmental challenges. We focus on building sustainable cities and promoting low-carbon economies through high-quality research and actionable solutions.
**Role Summary:**
As a Help Desk Support Analyst I, you will provide Tier I & II support in a high-volume environment, handling user queries and technical issues. You’ll work closely with the Global IT Team to ensure seamless operations across WRI’s offices.
**Key Responsibilities:**
– **Escalation Management:** Escalate priority issues efficiently, ensuring senior staff have all necessary information.
– **Networking & Troubleshooting:** Prioritize tasks, maintain service level agreements, and resolve hardware/software issues.
– **Technical Documentation:** Develop clear technical documents to enhance team productivity and provide guidance on small projects.
**Qualifications:**
– **Education:** Bachelor’s degree in IT, Computer Science, or a related field.
– **Experience:** 2+ years of experience in application support, particularly with Dell endpoints, Windows 10/11, MS Outlook, and O365 suite.
– **Certifications:** Preferred (e.g., Microsoft).
– **Languages:** Full fluency in English; second language a plus.
**Why Join WRI?**
At WRI, we value diversity, equity, and inclusion. We offer comprehensive health benefits, term insurance, an employee assistance program, flexible work schedules, and professional development opportunities. Our commitment to equal employment ensures a fair and inclusive workplace for all.
This role is a 1-year term position with potential extension based on performance.
To apply for this job please visit jobs.jobvite.com.
