UNDP
**Job Description: ICT Support Assistant – UNDP India**
**Location:** New Delhi, India
**Experience Required:**
– Bachelor’s Degree with 2 years of experience OR High School diploma with 5 years of experience.
**Company Information:**
The United Nations Development Programme (UNDP) has been operational in India since 1951, focusing on sustainable development goals and working closely with the Government of India to address poverty, inequality, governance, and environmental protection. UNDP’s current Country Programme (2023-2027) emphasizes institutional strengthening, economic opportunities for marginalized communities, climate-smart solutions, and gender equality.
**Job Description:**
The ICT Support Assistant will provide onsite ICT support to all UN agencies at the UN House in New Delhi and remote support to field staff. Reporting to the Head of the ICT Unit (ICT Associate), this role involves:
– Providing daily technical support for hardware, software, and network issues.
– Assisting with the installation, configuration, and troubleshooting of IT systems, including Microsoft 365 applications and Cisco Meraki networks.
– Supporting users with data backup, virus protection, and system upgrades.
– Conducting training sessions on digital tools and promoting knowledge sharing.
**Key Responsibilities:**
1. **Technical Support:** Resolve ICT-related issues for UN staff, ensuring compliance with corporate standards.
2. **Network Administration:** Monitor network performance, troubleshoot connectivity issues, and maintain backups.
3. **Administrative Tasks:** Manage inventory of IT equipment, software licenses, and spare parts.
4. **Training & Knowledge Sharing:** Develop user guides and conduct training sessions on digital tools.
**Required Skills:**
– Experience with Microsoft 365 (SharePoint, Teams) and Power Platform tools.
– Familiarity with .NET application development and exposure to Power Apps, Power Automate, and Power BI.
– Knowledge of ISO 9001 standards and ITIL certification is desirable.
**Languages:** Fluency in English and Hindi is required.
**Remuneration:** INR 8,89,418.16 (Annual) / INR 74,118.18 (Monthly), excluding pension contributions.
**Application Deadline:** Apply by 30th June 2025.
UNDP is an equal opportunity employer, committed to diversity and inclusion.
To apply for this job please visit estm.fa.em2.oraclecloud.com.
