Job Opportunity for ICT Support Associate at UNDP in New Delhi, India

**Job Description: ICT Support Associate – UNDP**

**Job Location:** New Delhi, India  

**Experience Required:** Minimum of 6 years (with secondary education) or 3 years (with bachelor’s degree) of relevant experience in Information Technology/Computer Science.  

**About the Company:**  

The United Nations Development Programme (UNDP) is a global development agency that works to eradicate poverty and inequality, and to promote sustainable development. UNDP operates across multiple regions, including the Asia and Pacific region, where it focuses on supporting countries in achieving their development goals through various programs and initiatives. The organization values diversity, equity, and inclusion, and is committed to fostering an inclusive workplace culture.

**Key Responsibilities:**  

– Provide onsite and remote ICT support to ensure smooth operations of information management tools and technology infrastructure.  

– Assist in the installation, maintenance, and upgrading of software and hardware systems, including anti-virus programs and network configurations.  

– Conduct preventive maintenance and troubleshooting for audiovisual (A/V) equipment, such as projectors, speakers, and microphones.  

– Support network administration by troubleshooting connectivity issues and assisting with backup and restoration procedures.  

– Maintain inventory of ICT hardware and software, and collaborate with procurement units to manage spare parts and supplies.  

– Facilitate training for UNDP staff on ICT tools and applications, contributing to knowledge sharing within the organization.  

**Competencies:**  

– **Technical Competencies:** IT Customer Support, Network Management, Cloud Telephony, and Audio/Video Systems Knowledge.  

– **Core Competencies:** Achieve Results, Think Innovatively, Learn Continuously, Adapt with Agility, Act with Determination, Engage and Partner, Enable Diversity and Inclusion.  

**Minimum Qualifications:**  

– Secondary education is required; a university degree in Information Technology or Computer Science is preferred but not mandatory.  

– Minimum of 6 years (with secondary education) or 3 years (with bachelor’s degree) of relevant experience in IT.  

**Desired Skills:**  

– Experience with Office365 applications, SharePoint, and cloud telephony systems like Zoom.  

– Knowledge of Cisco Meraki and Alcatel PBX systems is desirable.  

– Familiarity with international organizations and their operational environments is an advantage.  

**Language Requirements:**  

– Fluency in English and Hindi is required.  

**Remuneration:**  

The salary starts at INR 11,73,913.48/-(Annual) / INR 97,826.12/-(Monthly), excluding an 8.33% pension contribution.  

This position offers the opportunity to contribute to UNDP’s mission in India while working in a dynamic and inclusive environment.