Vital Strategies
## IT Assistant
**Vital Strategies** is a global public health organization that works to save lives and improve health around the world. We are dedicated to building a world where everyone is protected by a strong public health system. We do this by working with governments, communities, and other partners to address the leading causes of death, disease, and injury.
**Job Location:** India, Delhi
**About the Role:**
We are seeking an IT Assistant to provide technical support and ensure the smooth operation of our computer systems, hardware, and software in our India office. This role is crucial in maintaining a high level of IT efficiency and supporting the seamless functioning of our operations.
**Responsibilities:**
* Provide around-the-clock first-tier technical support to the Vital Strategies India office.
* Troubleshoot laptops, printers, mobile devices, video conferencing equipment, and their associated software, accounts, and peripherals, escalating issues as necessary.
* Document common technical support issues with resolutions, proactively identifying recurring issues.
* Maintain accurate records of IT assets, including inventory and licensing.
* Support workshop and meeting audio-video technology.
* Participate in IT projects and initiatives as required.
**Qualifications & Experience:**
* 1-2 years of experience in providing technical support.
* Any graduate with a relevant technical certification.
* Knowledge of Microsoft operating systems and applications: Windows 10/11; Office 2016, 2019, 2021 Office 365.
* Knowledge of Mac OS 10.11+ and troubleshooting mobile devices: Android, iPhone.
* Experience in configuring and supporting peripherals: docking stations, monitors, printers, etc.
* Experience configuring and supporting enterprise software: antivirus, productivity, communications, etc.
* Understanding of TCP/IP and general networking.
* Experience supporting audio-video equipment.
* Familiarity with scripting (VBScript, PowerShell), Zoom, Smartsheet, Box, Group Policy, Active Directory, WSUS, WDS, Lenovo products, networking configuration and protocols, Adobe suite, Zendesk is a plus.
**Skills & Abilities:**
* Strong troubleshooting and problem-solving abilities.
* Ability to work independently and with a team.
* Ability to multi-task and re-prioritize on an ongoing basis.
* Ability to rapidly and independently learn new technologies.
* Excellent written and verbal communication skills.
* Ability to work and thrive in a multi-cultural environment.
**General Requirements & Conditions:**
* Ability to work flexibly with colleagues across time zones.
**Compensation:**
The salary for this position ranges from INR 6,75,000 to INR 9,00,000. We offer a comprehensive benefits package, including a robust retirement plan, flexible reimbursement options, comprehensive healthcare coverage, and paid leave.
**To Apply:**
Please submit your application through the Vital Strategies career portal. We are committed to building a diverse and inclusive workplace, and we encourage applications from all qualified individuals.
To apply for this job please visit phg.tbe.taleo.net.
