Job Opportunity for IT Officer at Digital Green in Delhi

Job Title

IT Officer (Two Years)

Location

New Delhi, India

About Digital Green

Digital Green is a global development organization that empowers smallholder farmers to lift themselves out of poverty by harnessing the collective power of technology and grassroots-level partnerships. We join forces with governments, private agencies and, most importantly, rural communities themselves to co-create digital solutions that are of the community and for the community. When farmers have the tools they need to connect with one another, they’re far more likely to apply what they’ve learned on their farms and in their households–improving their own livelihoods and those of others in their community, in a manner that’s nutrition-sensitive, climate-resilient, and inclusive.

Digital Green is entering an exciting phase of development as it diversifies and scales its activities in Asia and Africa. As part of this expansion, Digital Green is building a small team of exceptional individuals with a passion for finding solutions to pressing development problems, a curiosity about complex issues facing the world’s poor, and a drive to tell our story.

Job Summary

The IT Officer is responsible for supporting Digital Green’s India teams. This role reports to the Senior IT Operations Manager (based in the United States), and will also work closely with the Senior Operations Manager (based in Delhi). The IT Officer will provide desktop level support to Digital Green’s India teams, and will work as a part of the India Operations team. As an excellent team player, the IT Officer supports smooth team operations by providing support for staff hardware, software, troubleshooting, systems, IT inventory and office / home internet support needs. This role also works with the India Operations team to manage / track IT related expenses. The first priority of the IT Officer shall be to organize the IT infrastructure in order to have a manageable, available, and secure IT system. The ideal candidate will be an IT wizard who truly enjoys juggling multiple responsibilities and priorities, making complex processes simple, building relationships with local and global colleagues, and supporting the needs of a growing team.

Key Responsibilities

Employee Onboarding & Offboarding

• Purchase all staff laptops in accordance with required specifications and procurement policy
• Configure all new and replacement laptops (both Windows and Mac), installing required software, e.g. Microsoft 365, Adobe, Zoom, Antivirus, etc.
• Create/remove user access to cloud-based systems & tools, e.g. Google Workspace, Box, ERP, Concur, Curricula, Zoom, and others
• New hire orientation to office equipment, including printer, conference room AV, and network setup

IT Inventory Management

• Manage IT inventory for both hardware and software, including tracking of IT assets in according with organizational policy
• Ensure extended warranty for all procurements of new equipment
• Responsible for maintaining accurate reporting in our asset tracking system, ensuring that IT checkout and return policy are followed.
• Responsible for maintaining Webroot antivirus portal and ensuring all local machines are on current version.

Technical Support

• Provide desktop support for all India-based staff (for any issues with software, hardware, and systems/tools)
• Provide technical support for office equipment / network, including troubleshooting printer and copier issues, managing internet / wifi set-up and upgrades, setting up audio/visual equipment for meetings, and assisting with general IT-related tasks
• Work with IT-related vendors to troubleshoot and resolve technical issues, escalating problems as needed to ensure timely resolution

IT & Systems Administration & Management

• Ensure information security across all of DG’s IT- and mobile- communications related activities
• Assess and address cybersecurity alerts
• Enhance staff awareness of essential systems, software, and security features through internal training and communication
• Provide monthly documentation of issues worked on and resolution status.
• Report upcoming software renewals to the Global IT Operations Manager.
• Manage local IT vendors for hardware acquisition.
• Gather input from stakeholders across the organization to help identify key features and requirements for selecting new programs and tools
• Serve as India systems administrator for current suite of SaaS tools; act as primary point of contact for support and setup, as well as roll-out of new systems.
• Conduct user training on existing and future systems / tools.

Qualification and skills

• Experience in a professional environment, with at least 3-5 years in a similar role
• Bachelor’s degree or equivalent / relevant experience in IT
• Experience with both MAC and Windows OS
• Familiar with Terminal and Powershell scripting
• Experience using both an Azure AD environment and Google Workspace
• Familiar with Computer/Laptop Setup, Application verification, Azure connectivity, VPN etc.
• Experience rolling out and maintaining an RMM solution
• Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues (Including but not limited to network equipment, virtual machines, and storage devices)
• Understanding of IT security principles and best practices, and experience implementing security measures to protect systems and data
• Experience working with a ticketing system for support requests and adhering to company defined SLA’s.
• Familiar with Zero Touch deployment
• Experience with documentation and asset tracking software such as Confluence and Asset Tiger
  ITILV3 Certification and experience with Ubiquiti networks are a plus.
• Excellent time management and project management skills, and ability to multitask and prioritize work
• Experience or interest in working in diverse teams, including across cultures/countries / time zones
• Willingness to work outside of normal business hours (to accommodate meetings with international colleagues)
• An interest in Digital Green’s mission!

Application process:

If the above role meets your requirements and you are interested to apply for this position, please send your CV below. Due to the high volume of applicant response, not all applicants may receive a response from Digital Green. Digital Green is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds.Digital Green is a great place to work and prides itself on a competitive and comprehensive compensation and benefits package. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Women candidates who qualify for this position are encouraged to apply including those who have been on a career break and are looking to return back to working again.