NIUA
**Job Title:** IT Support Executive
**Company Name:** National Institute of Urban Affairs (NIUA)
**Job Location:** 1 Floor, Core 4B India Habitat Centre, Lodhi Road, New Delhi – 110003
**About the Company:**
The National Institute of Urban Affairs (NIUA), established in 1976 under the Ministry of Housing and Urban Affairs, Government of India, is a premier institute focused on research and capacity building for urban development. NIUA bridges the gap between research and practice, contributing to sustainable and inclusive urban ecosystems.
**Experience Required:**
3-5 years of experience in IT support, troubleshooting, and network administration.
**Key Responsibilities:**
– Provide first-level support for hardware, software, and network-related issues.
– Respond to user inquiries via phone, email, or in-person.
– Install, configure, and maintain software applications and systems.
– Resolve issues related to printers, workstations, and mobile devices.
– Monitor and maintain IT infrastructure performance.
– Conduct user training on software tools.
– Perform routine system updates, backups, and patches for security.
– Manage IT assets and inventories.
– Ensure compliance with company IT policies and security standards.
– Collaborate with the IT team and external vendors to resolve complex issues.
– Stay updated on current IT trends, hardware, and software developments.
**Qualifications:**
– Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
– Strong knowledge of Windows, macOS, and/or Linux operating systems.
– Experience with Microsoft Office Suite, email systems (Outlook/Exchange), and cloud platforms (e.g., Google Workspace, Office 365).
– Familiarity with networking concepts such as LAN, WAN, DNS, DHCP, and VPN.
– Proficiency in troubleshooting hardware and software issues.
– Understanding of cybersecurity principles, firewalls, and antivirus software.
– Excellent communication skills and ability to work in a team environment.
**Desirable Skills:**
– Certifications like Microsoft Certified IT Professional (MCITP) or Cisco Certified Network Associate (CCNA).
– Experience with IT asset management systems.
– Familiarity with ticketing systems such as ServiceNow or Zendesk.
– Government sector experience is preferred.
To apply for this job please visit jobs.niua.in.
