Job Opportunity for Learner Success Associate at Wadhwani Foundation

Mission: Accelerating economic development in emerging economies through high-value job creation Objectives: Enabling the creation of 10M jobs and placement of 25M by 2030 across 20-25 emerging economies

Wadhwani Foundation is a not-for-profit with the primary mission of accelerating economic development in emerging economies by driving large-scale job creation through entrepreneurship, innovation and skills development. Founded in 2000 by Silicon Valley entrepreneur, Dr. Romesh Wadhwani, today the Foundation is scaling impact in 25 countries across Asia, Africa, and Latin America through various Initiatives.  More details on the various programs at the end of the document.

Job Description:

Role Context:

The Wadhwani Skill Network (WSN) program empowers students to acquire, sustain and progress in family-supporting jobs through the sector-agnostic core and professional Employability skills, sectorial employability skills and job-role skills.  This program has a mission to ensure sustaining wages for two million, empower 10 million to improve employability and job progression, and accelerate the digital transformation of few thousand training/skilling organizations by 2030.  WGO provides an integrated digital offering with a rich library of CORE and DEEP (future-job role) skill content, technology & wraparound services with full learner flexibility across career-advisory (counselling), learning, tutoring, placement and post placement (progression), in partnership with private and government players. 

This role is responsible for providing the first-line of support, interacting with customers, addressing their concerns, answering their questions and assisting them with their needs.

The ideal candidate will work collaboratively with the program management team and provide support to learners throughout their learning journey.

Key Responsibilities:

•             Listen to Students concerns, issues and questions.

•             Resolve Students concerns and answer Students questions to your best ability.

•             Maintain a positive attitude and calmly respond to Student’s complaints.

•             Refer issues and questions to managers, if necessary

•             Follow up to ensure that appropriate actions are taken on customer requests.

•             Keep records of customer interactions and transactions, details of enquiries, complaints and comments, as well as actions taken.

•             Collaborate with the program management team to implement learner success strategies and initiatives.

•             Assist learners in setting and achieving their learning goals.

•             Provide ongoing support and guidance to learners to help them overcome any obstacles they may encounter during their learning journey.

•             Monitor learner progress and provide feedback to help them improve their performance.

•             Collect and analyze data to evaluate learner success initiatives’ effectiveness and identify improvement areas.

•             Develop and maintain positive relationships with learners to ensure their satisfaction with the program.

Skills & Experience: 

•             Any Graduate with 2+ years of Help desk experience

•             Excellent written and verbal communication skills.

•             Excellent problem-solving skills. Strong listening skills
1-2 years of experience working in a learning or education-related field.

•             Ability to work collaboratively with others to achieve common goals.

•             Experience working with learners from diverse backgrounds.

•             Excellent organizational and time management skills.

•             Proficiency in Microsoft Office and learning management systems (LMS) is a plus.