Plan International (India Chapter)
**Job Description: Manager Retention**
**Location:** Delhi
**About Plan India:**
Plan International (India Chapter), also referred to as Plan India, is an Indian registered not-for-profit organization striving to advance welfare and development for children and equality for all girls and women in India. Since 1996, Plan India has improved the lives of millions of children and young people by enabling them to access government schemes for child protection, quality education, healthcare services, healthy environments, livelihood opportunities, and community development.
**Key Responsibilities:**
1. Donor Retention & Acquisition Strategy: Lead donor retention across segments (HNI, Mid-Value, Standard). Develop and implement strategic plans for donor retention and acquisition. Ensure personalized communication to improve engagement.
2. Team Leadership & Development: Build, manage, and train a high-performing team. Conduct training sessions and monitor performance through reports.
3. Donor Database & CRM Management: Oversee PAN India donor database using CRM tools. Track donor behavior for informed decision-making.
4. Digital Campaigns & Lead Conversion: Collaborate with the digital team for campaigns. Manage lead funnels, conduct audits, and drive conversions.
5. Donor Communication & Services: Handle feedback and queries. Send regular appeals and thank-you emails. Coordinate with backend teams for donations.
6. Events & External Collaborations: Represent the organization at fundraising events. Generate leads and explore partnerships.
**Eligibility:**
– Education: Graduate in any discipline; Master’s degree in Marketing, Communications, or Non-Profit Management preferred.
– Experience: Minimum 7-9 years in donor retention, fundraising, or relationship management. Prior non-profit sector experience desirable.
– Skills: Strong communication, team leadership, strategic thinking, CRM proficiency, and ability to handle HNI donors.
To apply for this job please visit www.planindia.org.
