Job Opportunity for Manager – Support at Digital India Corporation in New Delhi

Job Title

Manager – Support

Job Category

Contract Basis – Consolidated

Project

LoKOS

Travel Required

YES

Location

New Delhi

Position Type

Full Time

Salary(Monthly)

Commensurate with Qualifications, skills and experience

No. of Post

1

Job Details

Position title: Manager – Support

Roles & responsibilities

• Recruiting, training, and managing a team of support staff who are knowledgeable, skilled, and dedicated to providing excellent customer service.
• Developing and implementing efficient and effective support processes that ensure quick and accurate resolution of customer issues.
• Monitoring key support metrics such as response time, resolution time, customer satisfaction, and other performance indicators.
• Managing customer escalations and ensuring that they are handled in a timely & effective manner and work with other departments or teams within the organization to resolve complex customer issues.
• Work closely with other teams within the organization, such as product development, sales, and marketing, to ensure that customer feedback is incorporated into product development and marketing strategies.

Qualification, Experience and desired Skill

Qualification:

• Bachelor degree in business administration, management, or a related field

Experience:

• 6+ years of experience in a related field, such as administrative support or project management.
• Excellent verbal and written communication skills and ability to communicate clearly and effectively with team members, clients, and stakeholders.
• Managing multiple tasks and responsibilities simultaneously, solve problems efficiently and identify issues and come up with solutions.
• Proficiency in software and technology platforms such as Microsoft Office Suite, Google Suite, project management tools, and CRM software. 

General Conditions applicable to all applicants covered under this advertisement

• Those candidates, who are already in regular or contractual employment under Central / State Government, Public Sector Undertakings or Autonomous Bodies, are expected to apply through proper channel or attach a ‘No Objection Certificate’ from the employer concerned with the application OR produce No Objection Certificate at the time of interview.
• Digital India Corporation reserves the right to fill all or some or none of the positions advertised without assigning any reason as it deems fit.
• The positions are purely temporary in nature for the project of Digital India Corporation and the appointees shall not derive any right or claim for permanent appointment at Digital India Corporation or on any vacancies existing or that shall be advertised for recruitment by Digital India Corporation in future.
• Digital India Corporation reserves the right to terminate the appointments of all positions with a notice of one month or without any notice by paying one month’s salary in lieu of the notice period.
• The maximum age shall be as on the last date of receipt of the applications. Screening of applications will be based on qualifications, age academic record and relevant experience.

In case of a query, the following officer may be contacted

Ms. Vinaya Viswanathan
Head- HR
Digital India Corporation
Electronics Niketan Annexe,
6 CGO, Complex Lodhi Road,
New Delhi – 110003
Phone No. 011-24303500, 24360199
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