About the Organization

A secular, Mumbai-based non-profit organisation, SNEHA believes that investing in women’s health is essential to building viable urban communities. SNEHA targets four large public health areas: Maternal and Newborn Health, Child Health and Nutrition, Adolescent Health and Sexuality, and Prevention of Violence against Women and Children.

SNEHA recognises that, in order to improve urban health standards, our initiatives must target both care seekers and care providers. We work with communities residing in informal settlements to empower women and communities to be catalysts of change in their own right and collaborate with existing public health systems and health care providers to create sustainable improvements in urban health.

Job Description

The Program Coordinator will oversee the primary prevention and comprehensive service-delivery component of the project. The person will be responsible for coordinating activities between primary prevention and service- delivery components. The Program Coordinator will maintain regular contact with project members to make sure that the systems are in place and the project runs smoothly and productively. Regular communication with other contributors for monitoring, documentation and evaluation input needs to be ensured. The program coordinator will ensure efficient and effective coordination between primary prevention and counselling and extended response. The candidate will have to divide 40% of time for overseeing field activities and 40%. Of time overseeing counselling and extended response, along with 20% administration and finance responsibilities and collaboration with the Finance, HR and Administration Managers. The incumbent also contributes to SNEHA-level operations and development of the organisation’s and program’s vision and achievement of its goals.

They will have communication and presentation skills, together with the ability to organise and motivate others. They will demonstrate flair, enthusiasm, innovation and leadership when faced with challenges in the communities and will provide immediate response to local occurrences. The Coordinator should possess an understanding of gender, violence against women and children, knowledge on counselling and mental health and an exposure to community mobilization activities.

The Coordinator will directly report to the Associate Program Director for day-to-day functioning and implementation of the work. For development of the project, the coordinator will report to the Program Director.

Job Responsibilities

Overall efficient day-to-day coordination of violence against children in all project sites

Execution of the violence against children by converting the project vision into a working strategy.
Implement the plan for the project in four project sites in coordination with the community and counselling teams.
Coordination with counselling, community and system teams to create convergence. Ensure that there is constant collaboration between the counselling and community teams, particularly with regard to cases and referrals.
Regular monitoring of the project development for achieving milestones in time.
Maintain documentation required in the project; preparation of tables and charts in Word, Excel and PowerPoint.
Participation in and contribution to the other activities and events of the PVWC Program.
Supporting the transfer of knowledge and implementation of the project in all sites of the program.

Primary Prevention

Planning and ensuring execution of primary prevention activities with the community mobilisation team to organise campaigns, group-based workshops with children and sessions with parents.
Assisting community team in building a group of volunteers.
Assisting the team in providing an expeditious response to cases of children and ensuring follow-up with the volunteers and the community team.
Planning and implementation of trainings
Responding and intervening in emergency cases reported through the project.
Ensuring the confidentiality and anonymity of the beneficiaries in the project.
Capacity-building of volunteers – designing an advanced programme and conducting sessions for the volunteers in the four clusters
Writing project reports, overseeing data entry and data quality entered by community teams

Counselling and extended response

Overseeing the day-to-day functioning of the counselling center and co-ordinating crisis counselling activities such as immediate relief and support, and long-term intervention (extended response) and services to children undergoing abuse or violence. The role entails trouble-shooting, guiding and providing a quick response and support in crisis.
Provide strategic direction to counsellors in involving parents and family members for counselling
Monitor the follow-up of cases and ensure need-based outcomes are achieved
Planning and implementation of trainings
Writing project reports, overseeing data entry and data quality entered by counselors

Finance, Human Resources, and Administration

The Coordinator oversees finance, human resources, and administrative functions, including:

Preparing a monthly activity plan and budget.
Manage project budget(s) and maintain accounts.
Ensuring that voucher submission and accounting timelines are met by team members.
Ensuring that staff members are trained for their roles as well as ensuring personal development.
Supervise the team: train, mentor, and conduct appraisals of team members.

Shared Responsibilities of all Senior Team Members

In addition to the essential duties and responsibilities listed above, all team members are expected to contribute to the following shared responsibilities:

Participate in team planning processes.
Participate in programmatic and team review and evaluation processes.
Contribute to organizational and strategic planning processes.

Education Qualification/Required Skills & Experience

Strong implementation skills and ensuring results within timelines and budgets.
Effective team management.
Effective delegation: setting clear expectations, tracking progress and communicating information people need on their jobs.
Ability to collaborate with a variety of stakeholders in the field.
Work according to the ethical standards of the project and the organisation.

Personal attributes