Job Opportunity for Program Coordinator, Mentor to Go at Mentor Together in Bengaluru

TITLE: Program Coordinator, Mentor To Go

LOCATION: Bangalore, Mumbai, or Hyderabad

PURPOSE: The Program Coordinator executes key processes of the mentoring pre-match and post-match journey in a program. They work with stakeholders across the mentoring journey – corporate partners, educational institutions, mentors, mentees and mentoring pairs/groups

EXPERIENCE: 1-4 years of relevant social sector experience or strong related sector experience.

KEY RESPONSIBILITIES:

Manage a designated number of corporate mentor partner relationships and/or educational & non-profit organizations

• Work with mentor and mentee outreach partners (these could range from 6-9 in a year) in creating and successfully executing campaigns  to onboard students and volunteer mentors through webinars, emailer campaigns etc.
• Manage weekly, monthly and quarterly reporting for designated partners
• Help partners meet program excellence goals – standards set for number of successful mentor or mentee applications per partner.
• Support and select mentor and/or mentee applicants through to successful mentorshipFollow-up with designated mentor and/or mentee applicants during their pre-eligibility processes.
• Interview mentors & mentees and clarify program questions (these could range from 150-200 mentors/mentees in a program year).
• Achieve program excellence goals in overall mentor & mentee support and successful conversion to mentorship.

Support mentorship pairs & groups

• Support a designated number of mentorship pairs and groups in successfully completing their mentorship (ranges from 100 – 150 in a cycle)
• Achieve program excellence goals of maintaining early terminations of mentorships to under 20% and achieving the desired net promoter score from pairs managed.
• Update qualitative and quantitative records for pairs, record stories of impact

Curate and match mentees to speed mentoring opportunities

• Support mentees in accessing a range of speed mentoring opportunities made available through the mentor network.

SKILLS & COMPETENCIES

Planning & Organizing

• Ability to sequence and prioritize tasks, set timelines, and evaluate progress against schedule and goals.

Communicating Effectively

• Effective and clear oral and written communication. Ability to use everyday communication to achieve goals with a range of stakeholders.

Stakeholder Relationships

• Ability to understand the needs, expectations and respect the opinions of the key stakeholders to build mutually rewarding relationships.

Data Visualization & Analysis

• Meticulous collection and verification of relevant program data. 
• Effective data analysis skills for weekly, monthly, quarterly reporting. Ability to identify problems and suggest solutions using data.

Problem Solving

• Ability to do multifaceted root cause analysis of the problem and present the solutions covering all the factors analysed. 
• Ability to navigate effectively through change; collectively taking others through changes by seeking support and having a positive outlook.

Ownership & Learning Attitude

• Ability to set high goals and motivate self and others to achieve those. 
• High sense of responsibility demonstrated through learning from mistakes, seeking active feedback, willingness to take extra mile efforts to achieve milestones.
• Spoken and written fluency in Kannada, Marathi, Hindi or Telugu preferred.

SELECTION PROCESS:

• CV and covering letter
• Assignment/s
• Video interviews
• Reference checks & Transcript check

ORGANIZATION OVERVIEW:

Mentor Together is an award-winning non-profit organization that has pioneered the youth mentoring movement in India. We provide children and youth facing adversity, empowering personalized relationships with mentors, that help them achieve their goals and dreams. 

For our digital mentoring program Mentor To Go, we have built a technology platform and a digital mentoring partner ecosystem of over 100 individual educational institutions and NGOs, 3 Higher Education Government Departments, and over 40 different Corporate partners. Through this we help students learn a range of work readiness skills through self-learning sessions, personalized career mentorship of 6 months, and speed mentoring on different topics.