Job Opportunity for Program Leader at Piramal Swasthya in Hyderabad

**Job Title:** Program Leader  

**Company:** Piramal Swasthya  

**Location:** PSMRI office, Hyderabad  

**Experience Required:** 1-2 years of work experience as an IT Support Executive/Front Desk Support.

**Key Responsibilities:**

– Manage a team of Karuna Fellows providing IT support.

– Resolve technical issues and provide remote support to Big Bet users.

– Manage Service Level Agreements (SLAs).

– Coordinate with internal and external stakeholders, including vendors and partners.

– Troubleshoot hardware, software, network, and OS issues.

– Administer Microsoft 365 and Office 365.

– Monitor and manage SLAs, maintain documentation.

– Provide user training and support.

– Plan knowledge-sharing sessions and advise on upgrades.

– Coordinate with system vendors for hardware issues.

– Ensure IT infrastructure and application support.

– Deploy patches and track installations across environments.

**Qualifications:**

– Essential: Bachelor’s degree in Computer Science or Information Technology (preferably).

– Experience: 1-2 years as IT Support Executive/Front Desk Support.

– Skills:

  – Troubleshooting IT equipment, OS, network issues.

  – Microsoft 365/Office 365 administration.

  – Analytical skills for SLA management.

  – Documentation and presentation skills.

  – Team management and ITSM processes knowledge.

**Preferred Skills:**

– Advanced hardware knowledge, software applications, remote connections.

– Problem-solving, communication, and proficiency in Hindi and English.