Job Opportunity for Program Manager, Mentor To Go at Mentor Together in Bengaluru

TITLE: Program Manager, Mentor To Go

LOCATION: Bangalore, Mumbai or Hyderabad

PURPOSE:  The Program Manager drives key processes of the mentoring pre-match and post-match journey in a program. They work with stakeholders across the mentoring journey – corporate partners, mentors, and mentoring pairs/groups. They own the creation of key operational processes.  And ensure that the internal team is trained to achieve quality execution of these processes.

EXPERIENCE: Overall 4-6 years of relevant social sector experience with a minimum of 2 years of experience in Program Management. Experience executing programs that work with youth using technology will be preferred.

KEY RESPONSIBILITIES:

Manage a designated number of corporate mentor partner relationships 

• Work with corporate partners (these could range from 6-9 in a year) in creating and successfully executing mentor outreach campaigns through webinars, emailer campaigns.
• Manage weekly, monthly and quarterly reporting for designated corporate mentor partners.
• Help corporate partners meet program excellence goals – standards set for number of successful mentor applications per partner.

Support and select mentor applicants through to successful mentorship

• Follow-up with designated mentor applicants during their pre-eligibility processes.
• Interview mentors and clarify program questions (these could range from 150-200 mentors in a program year).
• Achieve program excellence goals in overall mentor support and successful conversion to mentorship.

Support mentorship pairs & groups

• Support a designated number of mentorship pairs and groups in successfully completing their mentorship (ranges from 100 – 150 in a cycle)
• Achieve program excellence goals of maintaining early terminations of mentorships to under 20% and achieving the desired net promoter score from pairs managed
• Update qualitative and quantitative records for pairs, record stories of impact

Curate and match mentees to speed mentoring opportunities

• Support mentees in accessing a range of speed mentoring opportunities made available through the mentor network.

Standard Operating Process ownership

• Prepare the standard operating procedure (SOP) for designated processes of the operational plan. Ensure it meets or is updated to any standards of effective mentoring practices, is clear and descriptive as a how-to for each step, is formatted to be easily understood, and is grammatically correct.
• Train in an ongoing way team members assigned to this process on using the SOP prepared, to do all steps of the SOP. This includes modes of demos, live training, and shadowing.
• Review & report in a periodical manner on the quality of implementation of the SOP. Deliver retraining to team members where necessary Overall ensure through the quality implementation of the process that individual goals set for that process are achieved.

SKILLS & COMPETENCIES

Planning & Organizing

• Ability to sequence and prioritize tasks, set timelines, and evaluate progress against schedule and goals.

Communicating Effectively

Effective and clear oral and written communication. Ability to use everyday communication to achieve goals with a range of stakeholders.

Stakeholder Relationships

Ability to understand the needs, expectations and respect the opinions of the key stakeholders to build mutually rewarding relationships.

Data Visualization & Analysis

• Meticulous collection and verification of relevant program data.
• Effective data analysis skills for weekly, monthly, quarterly reporting. Ability to identify problems and suggest solutions using data.

Problem Solving

• Ability to do multifaceted root cause analysis of the problem and present solutions covering all the factors analysed. 
• Ability to navigate effectively through change; collectively taking others through changes by seeking support and having a positive outlook.

Ownership & Learning Attitude

• Ability to set high goals and motivate self and others to achieve those. 
• High sense of responsibility demonstrated through learning from mistakes, seeking active feedback, willingness to take extra mile efforts to achieve milestones.

SELECTION PROCESS:

• CV and covering letter
• Assignment/s
• Video interviews
• Reference checks & Transcript check