Job Opportunity For Senior Associate, IT Infrastructure At ISDM In Noida

Website ISDM

Key Responsibility Areas

Identifying Organisational Needs:

  • Assessing and identifying the need for new applications within the organization to enhance business operations.
    Technical Specification Preparation:
  • Developing detailed technical specifications as a roadmap for software development and implementation.
    Implementation and Testing:
  • Implementing, testing, and integrating new applications to ensure they meet organizational requirements.
    System Maintenance:
  • Performing routine system backups, upgrades, and ensuring the integrity and reliability of all operational systems and releases.
    User Support:
  • Providing instructions and training to staff as necessary, monitoring, recording, and responding to support requests promptly.
    Issue Resolution:
  • Investigating, diagnosing, and resolving system faults and errors to minimize downtime and enhance user experience.
    Communication:
  • Promptly communicating system issues and resolutions to users, ensuring clear and effective messaging.
    Vendor Liaison:
  • Liaising with software suppliers to fulfill organizational requirements and manage relationships effectively.
    Storage Management:
  • Managing storage servers and ensuring their optimal performance.
    System Enhancement:
  • Scheduling and running regular tests to enhance current systems and applications, and identifying and developing functionality changes.
    Documentation:
  • Maintaining comprehensive documentation of key databases and linked applications.
    Regular Updates:
  • Attending regular internal and external meetings to provide updates on task progress and present proposed application solutions to users.
    SAAS and Cloud Accounts Management:
  • Manage and maintain billing and active services/subscriptions for SAAS, Cloud accounts/platforms.

 

Additional Skills:

Task Management:

Ability to switch between tasks quickly and maintain control in problematic situations.
Project Management:

Experience working on multiple projects simultaneously, often within a collaborative team environment.
Communication Skills:

Excellent written and verbal communication skills, with the ability to relay technical information to non-technical users and understand client needs.
Customer Service:

Strong customer service skills with a focus on user satisfaction.
Problem-Solving:

Superior problem-solving and analytical skills to identify and resolve issues effectively.
Independence and Teamwork:

Ability to work independently while also being an integral part of a team.
Deadline Management:

Capability to work to deadlines and provide realistic estimates for task completion.
Willingness to Learn:

A proactive attitude towards continuous learning and professional development.

Educational Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Proven experience in application analysis, system implementation, and support.
  • Proficiency in database management and system integration.
  • Strong understanding of software development life cycles and methodologies.
  • Experience with system backups, upgrades, and troubleshooting.
  • Familiarity with various operating systems and software platforms.
  • Relevant certifications are a plus.

 

Remuneration for this role will be commensurate with qualifications & experience. To learn more about us and apply, check out isdm.org.in/careers.

ISDM is an equal-opportunity organization with a particular emphasis on affirmative action. The culture of the organization is one of professionalism while also one that greatly values relationships.
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To apply for this job please visit isdm.keka.com.