Job Opportunity for Senior Associate – Operations, Recruiter Partnerships at Kraftshala

About the company:

Kraftshala makes India’s most loved marketing & sales training programs with an Advocacy Score of 95%. We believe that education becomes a lot more fruitful, and a lot more fun, when you get kickass practitioners, the real experts, to train emerging talent. Our programs are built on frameworks and examples from the best in the industry and they are consistently updated with the latest, cutting-edge tools & learnings from the field. The INDUSTRYCreds™ certification that our programs offer is on track to become the benchmark for hiring marketing and sales talent in India. 

This is why S&M professionals from the world’s top consumer companies (like Unilever, P&G, Nestlé, Facebook, Amazon, Yum! Brands, etc) as well as students currently studying in the best business schools of the country (major IIMs, ISB, FMS, XLRI, SP Jain, IIFT, etc.) find value in our programs (remember 95%?). 

We are a team that is gunning to bring transformative changes to India’s higher education ecosystem. Welcome to the ride! :))

Funding:

Kraftshala is backed by number of eminent investors, including 

• Phanindra Sama, co-founder at Redbus and an early investor in unicorns like Unacademy and Innovacer Amit Kumar Agarwal, Saurabh Garg and Akhil Gupta, co-founders at Nobroker.com (India’s first realty startup unicorn)
• Sujayathi Ali, Co-founder at ShopUp and Voonik
• Doreswamy Nandkishore (Former Fortune 100 CEO, Head of Asia, Oceania, Africa for Nestlé S.A. and Professor, ISB) 
• Pallav Jain and Sarfaraz Khimani (co-CEOs of Performics, India’s largest SEO/ performance marketing agencies) 

What we value (the Kraftshala Kode):

Like all good companies, we value integrity, excellence, respect, inclusion, and collaboration. Our team’s distinctiveness comes from the following:

• We seek a user centric mindset. People who start with the user and work backward, and take every opportunity to add value to their customers and partners fit right in. 
• We respect people with learning agility, a trait that emerges from a combination of curiosity, persistence and humility. 
• We are a team of learners who like to observe, read, reflect and seek feedback to be better today than we were yesterday. 
• We value problem solving skills. We look at problems objectively, solve for root causes, make decisions for long term good instead of short term gain, and don’t let processes get in the way of value addition.
• We admire people with ambition & courage to take on large goals. We are seeking to build a team of self-starters who demonstrate high ownership. 
• We aim for consistency and reliability and expect the same from others. Predictability just makes everyone’s life a lot smoother. 
• We like people who are real, open and direct in communication, while still being empathetic. 
• We are practical optimists. Our team strongly believes in a better future and takes joy and pride in the fact that we are playing our part to make that future a reality.

What is the recruitment process:

As a small team (~50 folks), it’s imperative that we get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation (telephonic/video conference) with us will last about 30-60 minutes. Typically the whole process takes between 8 – 15 business days depending on your and our schedules. The process will occur over telephonic calls, so you don’t need to worry about travel.

• Skill Assessment Task: This will be a task that assesses you on some of the core skills you’ll need to succeed in this role. 
• Technical conversation: This will be a telephonic call with our current Recruiter Partnerships team wherein you can expect to be evaluated on your management skills and other competencies needed for the job (mentioned below).
• Culture fit conversation – 1: A telephonic conversation with a senior HR member to ensure that there is a fit with the Kraftshala Kode. 
• Culture fit conversation – 2: A telephonic conversation with one of our founders to ensure that there is a fit with the Kraftshala Kode. 
• Extending an offer: If all goes well, we will extend an offer mentioning the relevant details. 

Senior Associate, Operations- Recruiter Partnerships Team Role Description

What you will be doing:

Kraftshala runs training programs for working professionals, graduates, and business school students. As a Senior Associate, Operations – Recruiter Partnerships, your goal would be to lead and execute various activities that lead to a gold standard experience. If you draw energy and satisfaction by helping people achieve their goals and have a knack for problem-solving, this is the role for you. 

Process Management

• Running end to end placements process for a recruiter along side concerned ReP team member
• Planning activities and resources for upcoming placements season for both students and recruiters
• Communicating effectively with recruiters and students actively to ensure flawless process execution
• Ensuring students receive all placement related information in-time and in-full
• Understanding and solving their queries quickly by liaising with different stakeholders, both internal and external, – ReP Team, Academic Team, Marketing team, recruiter etc.
• Managing the stakeholders effectively to resolve all doubts and challenges
• Keeping a close watch on the placements process to further enhance the experience for both the students and the recruiters

Process Optimization

• While working with a large set of students and recruiters, experience becomes a function of the processes designed to deliver it and so, you’ll be identifying gaps/activities which can be managed more efficiently, designing and implementing processes (including building upon/modifying the existing ones) to deliver an outstanding experience to the stakeholders

Must-Have Skills:

• 2 years of prior experience in process management, operations or similar roles (We are not too fussed about the number of years. Experience is simply a proxy for capability, which is what we really care for)
• Ability to clearly and crisply communicate ideas, both verbally and in writing
• High accountability and responsibility to ensure flawless execution on a day to day basis
• A user-focussed mindset to execute activities to deliver an outstanding experience to all stakeholders
• Ability to clearly and crisply communicate ideas, both verbally and in writing with the ability to think on one’s feet
• Empathy and a high Emotional Quotient to actively engage with clients, understand & solve their challenges
• Working knowledge of MS Office (Excel and Powerpoint) and comfort with the general usage of tools and technologies that support process automation
• Demonstrated ability to take ownership and drive results to independently manage placements process operations
• Good attention to detail

Good to Have Skills

• A structured approach to problem-solving, which involves struggling with the problem until you are able to isolate the Why before coming to the solutions
• Experience of leading teams

Location:

We are a remote work organisation.