Job Opportunity for Senior Executive-Technology Support at Education Initiatives in Ahmedabad

Website Education Initiatives

SBU

Ei Shiksha

Location

Ahmedabad

Role and Responsibilities

  • A professional approach in answering calls and provide information about Mindspark product and features, taking input of issues and their resolution thereof.
  • Maintaining records of Tasks, Issues, Bugs and interactions.
  • High quality issue resolution skills as far as technical issues are concern.
  • Navigate through technology ( MongoDB/Redshift/MYSQL) and identify possible route cause
  • Readiness to upgrade own technical and interpersonal skills.
  • Always ready for travel for the Product Implementation, Training and Support as and when required.
  • Basic Knowledge of MS Excel and computer hardware is essential

Skillset

Must have

  • Excellent oral and written communications and stakeholder management skills
  • Good skills to provide training to small to medium group.
  • Basic skills of Data interpretation and data explanation.
  • Good knowledge of MS-Office and Hardware and Networking.
  • Knowledge of database like SQL, Mongo DB.

Education

B. Tech/BCA/MCA or equivalent with requisite skills/experience may apply

Experience

Minimum 2-3 years of work experience in IT Industry

To apply for this job please visit www.ei.study.