Position: Senior Manager, Strategic Capacity Building (SCB)

Reports to: Director, SCB

Role type: Full-time, based out of Noida

About ISDM

ISDM is an institution founded to create, strengthen and establish Development Management, a domain that transcends the exclusive silos of ‘development perspectives’ and ‘management principles’. ISDM recognises the need to ‘professionalise’ the Leading and Managing of Social Purpose Organisations (SPOs). The institution sees the development space as requiring the application of management disciplines that are unique and tailored to the scale of the sector. Management that doesn’t merely retrofit Business Management to development projects, but one that is born specifically from the coming together of the two crucial domains.

By 2025, ISDM aims to become the go-to management institute for top professionals wanting to transform the development sector for a greater impact on people’s lives. In order to achieve this aim, ISDM has identified three broad focus areas

Continuously building the one-year-long Post-Graduate Program in Development Management (PGP-DM);
Creating a strong research function that will lay the foundations for Development Management and leadership as a unique domain and discipline;
Launching Strategic Capacity Building Programs aimed at influencing and upskilling middle to senior leaders in the social sector through special workshops, short-term courses, and customized convenings.

ISDM has audacious ambitions to build a world-class institution, become a global fountainhead of development management knowledge, and define the domain of development management for the Social Sectors. The belief is that Management for the Social Sectors (or Development Management) will significantly scale up the positive impacts on the lives of people in sustained ways. ISDM is entering a new phase of growth with a revamped program and renewed focus on establishing itself firmly as a preeminent institution in its domain. This requires strategic and energetic institutional leadership.

About Strategic Capacity Building (SCB)

Strategic Capacity Building (SCB) at ISDM began with a view that while the 1-year PGP is impacting fresh graduates and young professionals, Body of Knowledge is focused on curating and building knowledge, there is a great need to work with the mid and senior management and leadership in the sector today, to be able to evangelise the change we want to see and build the society we envision.

SCB includes programs for middle and senior management in the sector across roles and segments, courses specifically for women leaders, entrepreneurs, senior govt offices, volunteers etc. and can be delivered in a variety of ways comprising bridge programs, short and medium duration courses, online courses and immersions etc. SCB also focuses on consulting and advisory services for driving institutional capacities for sustainable impact.

Job Description

We are seeking a highly motivated and experienced professional to join our Strategic Capacity Building team who will work closely with the SCB Lead to establish and expand the SCB consulting and advisory practice. This role will undertake a variety of tasks related to the management consulting, organizational development strategies and capacity building of different stakeholders from the social impact sector such as CSR/ESG teams, NGOs etc with the aim of building their institutional and individual capacities.

Key Responsibility Areas:

Lead the end to end customer lifecycle engagement: business development, proposal creation, solution design and delivery management.
Conduct organizational assessments: Evaluate the client’s overall organizational structure, operations, processes, and performance to identify areas for improvement and recommend solutions
Develop strategic plans: Collaborate with clients to develop strategic plans that align with their business goals, improve efficiency, and drive growth. Special emphasis on HR strategies aligned with organizational goals, ensuring they support talent acquisition, employee engagement, performance management, learning and development, and succession planning.
Provide project management support: Lead or support project teams (internal and external) in the implementation of strategic initiatives, process improvements, and change management efforts.
Develop project plans, monitor progress, and manage stakeholder expectations.
Conduct market research and analysis: Gather and analyze market data, customer insights, and industry trends to help clients make informed business decisions and identify growth opportunities.
Develop and deliver training programs: Design and deliver training programs and workshops to enhance client employees’ skills, knowledge, and capabilities in areas such as leadership development, team building, and project management.
Facilitate change management: Assist clients in managing organizational change by providing expertise in change management strategies, communication planning, stakeholder engagement, and employee adoption.
Provide strategic advice and recommendations: Act as a trusted advisor to senior leadership, offering strategic insights, recommendations, and guidance on various business issues and opportunities.
Build client relationships: Establish and maintain strong relationships with clients, understanding their unique needs and challenges, and providing ongoing support and consulting services.

You must have:

Experience: Significant experience in management consulting or related roles, working with diverse clients and industries. Experience in leading and managing projects, conducting research and analysis, and developing strategic plans.
Analytical and problem-solving skills: Strong analytical thinking and problem-solving abilities to analyze complex business challenges, identify root causes, and develop practical solutions.
Consulting skills: Demonstrated ability to assess client needs, develop and implement effective HR strategies, and provide actionable recommendations.
Communication and presentation skills: Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas and concepts to clients and stakeholders at various levels.
Business acumen: A solid understanding of business principles, market dynamics, and industry trends. Ability to quickly grasp the client’s business context and provide relevant insights and recommendations.
Project management skills: Proficient in project management methodologies and tools, with the ability to plan, execute, and monitor projects effectively within defined timelines and budgets.
Collaboration and teamwork: Demonstrated ability to work collaboratively with client teams, stakeholders, and colleagues, fostering strong relationships and driving consensus to achieve project objectives. A collaborative and client-focused mindset is essential.
Adaptability and flexibility: Ability to thrive in a fast-paced, dynamic consulting environment, manage multiple priorities, and adapt to changing client needs and project requirements.
Ethical conduct: Maintain high professional ethics, integrity, and confidentiality in handling client information and sensitive data.
Travel availability: Willingness to travel to client sites as needed.

Educational Qualifications & Experience Required:

Bachelor’s or Master’s degree in Business Administration, Organizational Development, or a related field. Additional certifications such as Project Management Professional (PMP) or Six Sigma are a plus.
12-15 years of work experience with at least 5-8 years of experience in core domain of consulting, designing and managing programs for capacity building
Excellent communication skills
Project management and analytical Skills
Result Oriented/ Outcome Focussed
Planning and Organising skills
Adaptable and flexible including ability to manage pressure, ambiguity and change
Proficiency in MS Office, content authoring tools such as Articulate etc
Ability to collaborate and work with other people
Willing to unlearn, learn and practice new tools and techniques
Good time management skills

Remuneration for this role will be commensurate with qualifications & experience. To learn more about us and apply, check out isdm.org.in/careers

ISDM is an equal-opportunity organization with a particular emphasis on affirmative action. The culture of the organization is one of professionalism while also one that greatly values relationships

To apply for this job please visit isdm.keka.com.