Job Opportunity for Senior Program Manager – Operations & Maintenance (Livelihoods) at SELCO Foundation in Bengaluru, India

**Job Title:** Senior Program Manager – Operations & Maintenance (Livelihoods)

**Organization:** SELCO Foundation

**Location:** Bengaluru, India

**About SELCO Foundation:**

SELCO Foundation is a non-profit organization dedicated to deploying clean energy solutions to alleviate poverty in underserved communities across India.  Through field-based research and development, and ecosystem building, SELCO collaborates with social sector practitioners, energy entrepreneurs, and NGOs to link sustainable energy with poverty eradication.  Their work spans energy access, health, and livelihoods.

**About the Livelihoods Program:**

SELCO Foundation’s Livelihoods program integrates sustainable energy solutions into agriculture, microbusinesses, and animal husbandry.  With a goal of reaching 50,000 end-users in the next five years, the program provides rural entrepreneurs with solar energy units and related appliances.  This role focuses on establishing and managing the Operations & Maintenance (O&M) of these systems.

**Position Summary:**

The Senior Program Manager for O&M will oversee all post-installation activities, including operation and maintenance of solar systems and equipment, end-user training, vendor management, budgeting, and performance monitoring.  This role requires a highly motivated individual passionate about sustainable energy and its impact on low-income communities.

**Key Responsibilities:**

* Develop and implement O&M strategies across North East India, Odisha, and Karnataka, managing 50,000+ livelihood interventions.

* Provide guidance and support to the O&M team in planning, execution, and monitoring.

* Understand livelihood sectors and interventions to ensure successful post-implementation and utilization of solar-powered solutions.

* Coordinate all post-installation O&M for solar systems across various locations.

* Monitor vendor performance, provide feedback, and develop innovative O&M models.

* Track O&M efforts, providing feedback for program design and procurement improvements.

* Maintain a database tracking O&M for all livelihood sites, measuring productivity against benchmarks.

* Assist vendors in resolving solar system/equipment issues.

* Compile and document O&M progress for stakeholders.

* Manage budgets and cash flows for O&M programs.

* Track, analyze, and evaluate team performance, reporting weekly/monthly/quarterly.

* Update the core team on progress and support documentation for funders and stakeholders.

* Conduct training workshops for team skill development.

* Ensure adherence to organizational processes and guidelines.

**Qualifications:**

* Minimum 10 years of experience in end-user service, support management, and leadership; experience in relevant sectors preferred.

* BE/BTech in EEE or a Bachelor’s Degree in Electrical and Electronics preferred.

* Excellent understanding of technology, software applications, O&M systems, and practices.

* Strong training and coaching skills.

* Experience in budgeting and forecasting.

* Proactive problem-solving skills, strong decision-making, and ability to work in diverse environments.

* Excellent written and oral communication skills.

* Willingness to learn and develop rapidly.

* Ability to work in an interdisciplinary and multicultural environment.

* Willingness to travel extensively.