Job Opportunity For Service Designer At Noora Health In Bengaluru, Karnataka

WHAT WILL YOU DO

• Represent the voice of the user and stakeholders working closely with the cross-functional India team. • Conduct need assessment and collect feedback on specific condition areas for specific geographies to design and iterate on the product-service system.

• Create journey maps, service blueprints, system maps and other necessary tangibles for defining, designing and communicating service models for various health condition areas as needed and in line with the organization’s standards.

• Plan for and support in the execution of end-to-end service prototyping or experience prototyping for a singular touchpoint.

• Work closely with Tech Ops and Product Teams to support digital product and UX improvements.

• Work on both frontstage and backstage processes to support program delivery in collaboration with the cross-functional teams.

• Ensure the product-service ecosystem is understood by all relevant stakeholders, by supporting in the creation of flowcharts, maps walkthroughs, decks, storyboards etc with required support from other Program Design & Development Teams

. WHO ARE WE LOOKING FOR

• Undergraduate degree in Design followed by 1-2 years of experience in Design Research, Design Strategy, Social Design, UX / Interaction or Service Design disciplines.

• Ability to create systems maps, journey maps and service blueprints as needed using Miro or other collaborative visual tools.

• Excellent collaboration and problem solving skills. Prior experience of working in cross-functional teams.

• Attention to detail, process documentation and basic project management skills.

• Language proficiency in English, as well as any other Indian languages is a plus, specifically Marathi, Hindi, Punjabi, Kannada, Telugu.

• Ability to zoom in and out of a given problem as needed.

• Good understanding of quantitative data analysis is a plus