Job Opportunity for Sr Associate – Helpdesk at Wadhwani Foundation in New Delhi

 The Role Context:

The Wadhwani Global Opportunity (WGO) program empowers students to acquire, sustain and progress in family-supporting jobs through sector-agnostic core and professional Employability skills, sectorial employability skills and job-role skills.  This program has a mission to ensure sustaining wages for two million, empower 10 million to improve employability and job progression, and accelerate the digital transformation of few thousand training/skilling organizations by 2030.  WGO provides an integrated digital offering with a rich library of CORE and DEEP (future-job role) skill content, technology & wraparound services with full learner flexibility across career-advisory (counselling), learning, tutoring, placement and post placement (progression), in partnership with private and government players. 

This role is responsible for providing the first-line of support, interacting with customers ,addressing their concerns, answering their questions and assisting them with their needs.

Key Responsibilities:

• Listen to Students concerns, issues and questions.
• Resolve Students concerns and answer Students questions to your best ability.
• Maintain a positive attitude and calmly respond to Student’s complaints.
• Refer issues and questions to managers, if necessary
• Follow up to ensure that appropriate actions are taken on customer requests
• Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken

Skills & Experience:

• Any Graduate with 2-5 years of Help desk experience
• Excellent written and verbal communication skills
• Excellent problem-solving skills.
• Strong listening skills