Website Digital India Corporation
Job Title
Support Team/Technical Support Executive
Job Category
Contract Basis – Consolidated
Project
DoPT
Travel Required
YES
Location
New Delhi
Position Type
Full Time
Salary(Monthly)
Commensurate with Experience and Qualification
No. of Post
5
Job Details
Job Description
- Respond to daily operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Run monitoring reports for usage, performance, and/or availability
- Advise users on appropriate course of action
- Monitor issues from start to resolution; respond to tickets
- Escalate, if needed, unresolved problems to a higher level of support
- Provide essential online security advice and support
- Monitor the availability of the Database events like DB availability, Instance availability and the space availability of disk drives and file systems.
- Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning
- Acknowledge the request for DB stop/start, user creation and grant specific data access to user
- Work in shifts to ensure 24×7 uptime of the platform
Essential Qualification & Experience
- Graduation with relevant years of experience.
- 2+ years of proven experience in software development/testing/operations
- 1+ years of relevant experience of supporting IT operations
- Good communication skills – verbal and written
- Good debugging skills
- Working knowledge of SQL, Java related technologies
- Working knowledge of Linux, shell scripting, OS Ticket
- Experience of working for a government set up/ project is desirable
- Professional certifications would be a plus
To apply for this job please visit ora.digitalindiacorporation.in.
