Job Opportunity for Supporter Services Administrator at PETA India in Mumbai

Position Objectives:

• To assist with recording donations for PETA India’s databases and accounting systems
• To coordinate responses to member phone calls, e-mails, and letters
• To provide the Fundraising Department with general administrative support

Reports to:

Vice President of Finance and Operations

Location:

Mumbai

Term of Employment:

Full-time

Primary Responsibilities and Duties:

• Ensure that all member donations are accurately processed and recorded in PETA India’s databases and financial systems within required timelines
• Verify and input donor data into the membership database, including demographic, membership, and personal information
• Ensure that donor records are kept up to date and are accurate
• Ensure that all contact information for members is up to date
• Handle responses to communications from members (including phone calls, e-mails, and letters) in a timely, professional, and efficient manner
• Ensure that member acknowledgements and receipts are sent to donors in accordance with required timelines
• Organise and maintain the Fundraising Department’s administrative systems and procedures, including fundraising sample files
• Assist with preparing and updating various fundraising reports
• Sort incoming mail and faxes and distribute them within the Fundraising Department in a prompt manner, responding as appropriate
• Perform general administrative tasks to support the Fundraising Department
• Perform any other duties assigned by the supervisor

Qualifications:

• Experience with database systems, Windows, and Microsoft Outlook
• Knowledge of animal rights issues and PETA’s campaignsExcellent verbal and written communication skills
• Proficiency with computers
• Excellent organisational skills and attention to detail
• Ability to maintain strict confidentiality at all times
• Commitment to the organisation’s objectives