Job Opportunity for Teacher Support Lead at Khan Academy India in Delhi, Gurgaon, Noida

**Job Description: Teacher Support Associate – Outbound Operations**

**Location:** Delhi, Gurgaon, Noida  

**Company:** Khan Academy India  

Khan Academy India seeks a **Teacher Support Lead** to join its outbound operations team. This role involves planning and executing outbound communications, managing support agents, and collaborating with internal stakeholders. The ideal candidate will have strong data skills, excellent communication abilities in English and Hindi, and the ability to work independently on projects. Experience in mentoring and training is preferred.

**Key Responsibilities:**

– Develop and execute outbound communication plans aligned with program goals.

– Manage dependencies with external stakeholders and assess financial impacts of communications.

– Maintain an updated teacher directory and build new support channels (e.g., email-based).

– Mentor and monitor support agents, including hiring and onboarding.

– Analyze data to derive insights and improve operations.

**Skills Required:**

– Proficiency in data analysis and decision-making using data.

– Strong oral and written communication skills, including drafting documents and handling sensitive cases.

– Bilingual (English and Hindi) capability for creating marketing materials.

– Programme management skills, including project planning and risk anticipation.

– Stakeholder management and bias towards action.

**Contract Duration:** 12 months  

This role offers the opportunity to contribute to Khan Academy’s mission of providing accessible education globally.