Job Opportunity for Tech Lead – QA & Product Support at Intelehealth

About us

Intelehealth is a tech for impact organisation committed to improving access to primary health care in underserved regions of the world through its innovative technology platform. Intelehealth can be used by health organizations to set up high quality primary health care programs connecting patients in remote and rural communities to doctors.

We believe work should be meaningful as well as enriching. At Intelehealth, we’re taking on one of the world’s biggest development’s challenge – solving the health access gap for last mile populations. We believe in creating and maintaining an organizational culture of innovation which is conducive for the incredible people who work with us.

Job Description

This is a remote position.

About the position:

We are looking for a Tech Lead – Quality Assurance (QA) & Product Support. The main role would be to ensure solid Product Software Quality & timely support.
The Tech Lead responsibilities include leading a team of QA & Implementation Engineers who will design and implement tests, debug and define corrective actions. You will also review system requirements and drive quality assurance metrics (e.g. defect densities and open defect counts.)

The Tech Lead plays an important part in our company’s product development process. Our ideal candidate would be someone who breathes quality and will long the distance to ensure it is met

If you hold an engineering background and enjoy providing end-to-end solutions to software quality in a fast paced Agile environment, we’d like to meet you.

Ultimately, you should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.

Essential Duties And Responsibilities:

• Create detailed, comprehensive and well-structured test plans, test scripts and test cases
• Design, develop and execute automation scripts using tools like – Selenium, Appium
• Estimate, prioritize, plan and coordinate testing activities
• Develop and apply testing processes for new and existing products to meet client needs
• Test Mobile, Web and native applications across multiple mobile devices.
• Perform Software Testing, Smoke Testing, Regression Testing. (Mobile & Web Applications).
• Identify defects, prioritize and track issues, and report test results to the development team.
• Effective roll out of new Software releases & timely product support by way of guiding Implementation engineers with processes/tools to effectively manage field issues
• Test Result documentation, Test Report preparation, Defect Tracking & Reporting.
• Drive key QA metrics such as defect TAT, defect density & CAPA/RCA
• Closely monitor field issues, track bugs in JIRA & build dashboards
• Carry out product roll outs & provide Tier-2 support to partners
• Effectively collaborate with internal teams (e.g. developers and product managers) for timely resolution of bugs & customer support
• Effectively play role of a Scrum Master/Product Owner and well versed with the Agile methodology including conducting rituals such as Release/Sprint planning, daily scrum & Sprint retro/reviews

Requirements

Qualifications:

Bachelors/Masters degree in Computer Science, Engineering or a related subject

Experience:

Expertise in manual and automation testing.

Hands-on experience of minimum 6 years in a QA Role (Mobile & Web Applications) with atleast 1 year as a Tech Lead

Skill Sets:

• Hands-on experience with automated testing tools (Selenium, Appium, etc.)
• Strong knowledge of software QA methodologies and processes
• Solid knowledge of SQL and scripting
• Experience in writing clear, concise and comprehensive test plans and test cases.
• Should have Strong testing aptitude with clear understanding of testing concepts (testing life cycle / test plan / test strategy / defect life cycle).
• Strong experience working in an Agile/Scrum development process,
• Familiarity with common issue tracking tools (i.e. JIRA, Bugzilla, Mentis, etc.)
• Strong background in system and application level testing.
• Experience testing client and server applications.
• Ability to collaborate and communicate effectively with all project roles, across multiple project teams.
• Certification in ISTQB is a huge plus.Attitudinal/Cultural Fit
• You are a passionate self-learner & love taking on new challenges
• You love solving problems & digging for creative solutions if you don’t the answer to a problem
• You don’t get flustered easily. You can remain level headed under pressure
• You are meticulous & pay attention to details. Nothing falls off your radar. You believe in doing things perfectly, every single time you do them

Benefits

• Remote working.
• Flexible working hours.
• Great work culture
• 5 days working.