Job Opportunity for Technology Support Officer at Quest Alliance in Bengaluru

At Quest Alliance we transform learning ecosystems through education technology, capacity building, and collaboration to build 21st-century skills for learners and facilitators.

We are a not-for-profit trust that focuses on research-led innovation and advocacy in the field of teaching and learning. We engage with educators, civil society, government institutions and corporate organizations to demonstrate and enable scalable and replicable solutions in school education and vocational training.

At Quest Alliance, you will get the opportunity to apply your skills and contribute to addressing issues around quality education and skills training. The organization gives you the space to learn and grow in a fun and engaging environment.  We have an eclectic group of people working at Quest drawn from diverse disciplines including Education, Technology, Design, Youth Development, and Business.

About the Role:

Quest Experience Lab (QEL) is a multidisciplinary product team at Quest Alliance, that works at the intersection of research, design and technology for learning. It creates cutting edge learning solutions that are enabled by technology, for the education and employability sector. As a team, QEL is continuously working on new innovations using emerging tech in combination with design thinking, to make our products thoughtful, smart and engaging for the users.

QuestApp is our flagship product, and is a digital learning platform developed for students and facilitators to learn 21st Century skills anytime, anywhere contributing to their personal and professional growth. Quest App is built using gamification principles, and is available as an online/offline webapp as well as a mobile app.

This position will primarily focus on management and operations of our ed tech platform.

Roles and Responsibilities:

• Manage the administrations of our Ed-tech platform, https://questapp.in
• Coordinate with the technical support team for bug tracking
• Report bugs and feature updates with technical vendors
• Help with training of the app to the end users.
• Diagnose configurations and issues
• Create documentation for relevant processes
• Manage communication on issues with the internal engineering and product team

Requirements

Required Experience

• 2+ years of managing softwares from a technical support perspective.
• Familiarity with Learning Management Systems
• Exposure to basic computer hardware and software
• Must be comfortable and confident in communication issue resolution and solutions with end users.
• Great communication skills and understanding of end user needs.
• Ability and  willingness to learn new technologies as needed and provide excellent general customer service at all times.
• Knowledge of Raspberry Pi  is desirable.

We are looking for people who: 

Are passionate about working to solve challenges in education and employability domain

Candidate should be flexible, self-motivated, enthusiastic, and an energetic team player