Job Opportunity for User Experience Innovation Manager at The Apprentice Project in Pune, Mumbai, Delhi, Bengaluru, Hyderabad

**Job Title:** User Experience Innovation Manager  

**Location:** Pune, Mumbai, Delhi, Bengaluru, Hyderabad (Office/Remote)  

**Experience Required:** Minimum 3 to 5 years of experience in user experience design across products and services  

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### **About The Apprentice Project (TAP)**  

The Apprentice Project (TAP) is a Great Place to WorkⓇ certified, for-impact organization dedicated to transforming government & low-income schools by offering holistic development for all children. Our vision is to revolutionize education by fostering 21st-century skills through innovative and inclusive learning experiences.  

We empower students from marginalized backgrounds in India using technology with AI and NLP-powered WhatsApp chatbot, TAP Buddy, which offers co-curricular electives such as Visual and Performing Arts, Coding, STEM, and Financial Literacy. Currently impacting over 34,000 students across ten states, TAP aims to reach 100,000 students by 2025 through government partnerships.  

Join us to transform the lives of all children, one child at a time.  

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### **Key Responsibilities**  

– Development of conversational flows for TAP Buddy, a WhatsApp bot designed to engage and assist students.  

– Collaborate with product managers, developers, and stakeholders to translate user needs into conversational experiences.  

– Identify design problems and incorporate conversation design principles.  

– Create user-friendly, engaging, and intuitive conversation flows in Hinglish that reflect TAP Buddy’s friendly and enthusiastic persona.  

– Develop best practices for conversation design, including intent mapping, entity recognition, error handling, and fallback strategies.  

– Conduct user research, A/B testing, and analysis to optimize conversational designs based on feedback and engagement metrics.  

– Ensure alignment with tone of voice guidelines for a consistent, approachable, and supportive user experience.  

– Monitor performance and adjust designs to improve user engagement and interaction satisfaction.  

– Document conversation designs and collaborate with developers for seamless integration.  

– Contribute to internal guidelines and design standards.  

– Design wireframes, prototypes, and high-fidelity mockups using tools like Figma, Sketch, or Adobe XD.  

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### **Qualifications & Experience**  

– Strong understanding of conversational AI, NLP, and intent-based dialogue systems.  

– Knowledge of UX principles as they apply to conversation design.  

– Ability to analyze conversational data for improvements.  

– Proficiency in Hinglish and experience creating content resonating with a young audience.  

– Strong understanding of conversation design, typography, color theory, and layout techniques.  

– Experience with user research, moderation, and analysis.  

– Ability to create graphic design collaterals like posters, stickers, GIFs, and videos.  

– Excellent communication skills and ability to collaborate across cross-functional teams.  

– Familiarity with agile methodologies and tools (e.g., Excel, Word, PowerPoint).  

– Knowledge of HTML/CSS and JavaScript is a plus.  

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### **Compensation**  

5.90 – 8.80 LPA (inclusive of EPF & Medical Insurance)  

Join TAP to make a meaningful impact in education!