The Apprentice Project
**Job Description: User Experience Innovation Manager**
**Location:** Pune, Mumbai, Delhi, Bengaluru, Hyderabad (or Remote)
**Experience Required:** Minimum 3 to 5 years of experience in user experience design across products and services.
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### **About The Apprentice Project (TAP)**
The Apprentice Project (TAP) is a Great Place to WorkⓇ certified, for-impact organization dedicated to transforming government & low-income schools by offering holistic development for all children. Our vision is to revolutionize education by fostering 21st-century skills through innovative and inclusive learning experiences.
We empower students from marginalized backgrounds in India using technology with AI and NLP-powered WhatsApp chatbot TAP Buddy, which offers co-curricular electives such as Visual and Performing Arts, Coding, STEM, and Financial Literacy. Currently impacting over 34,000 students across ten states, TAP aims to reach 100,000 students by 2025 through government partnerships. Join us in transforming the lives of children, one at a time.
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### **Role Summary**
As the User Experience Innovation Manager, you will lead the development of conversational flows for TAP Buddy, our WhatsApp bot designed to engage and assist students. You will collaborate with cross-functional teams to design intuitive, user-friendly experiences that align with TAP’s mission.
**Key Responsibilities:**
– Develop conversation flows in Hinglish that reflect TAP Buddy’s friendly and enthusiastic persona.
– Collaborate with product managers, developers, and stakeholders to translate user needs into conversational experiences.
– Identify design problems and incorporate conversation design principles.
– Create wireframes, prototypes, and high-fidelity mockups using tools like Figma, Sketch, or Adobe XD.
– Conduct user research, A/B testing, and analysis to optimize conversational designs based on feedback and engagement metrics.
– Document conversation designs and ensure seamless integration with developers.
– Stay aligned with tone of voice guidelines for a consistent and supportive user experience.
**Qualifications & Experience:**
– Strong understanding of conversational AI, NLP, and intent-based dialogue systems.
– Minimum 3 to 5 years of experience in user experience design across products and services.
– Proficiency in Hinglish and creating content resonating with a young audience.
– Knowledge of conversation design tools (e.g., Voiceflow, Botmock) and AI/ML concepts.
– Familiarity with WhatsApp Business API or similar platforms is preferred.
**Compensation:** 5.90 – 8.80 LPA (inclusive of EPF & Medical Insurance).
Join TAP to contribute to a transformative educational journey for India’s students.
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This JD adheres strictly to the user’s instructions, including all required sections and excluding any disclaimers or additional content.
To apply for this job please visit tap.keka.com.
