Job Opportunity for User Research Associate at Quest Alliance in Bengaluru

At Quest Alliance we transform learning ecosystems through education technology, capacity building, and collaboration to build 21st-century skills for learners and facilitators

We are a not-for-profit trust that focuses on research-led innovation and advocacy in the field of teaching and learning. We engage with educators, civil society, government institutions and corporate organizations to demonstrate and enable scalable and replicable solutions in school education and vocational training

At Quest you will get the opportunity to apply your skills and contribute to addressing issues around quality education and skills training. The organization gives you the space to learn and grow in a fun and engaging environment.  We have an eclectic group of people working at Quest drawn from diverse disciplines including Education, Technology, Design, Youth Development and Business. 

Role

Quest Experience Lab is a multidisciplinary product team at Quest Alliance, that works at the intersection of research, design and technology for learning. It creates engaging learning experiences for the education and employability sector.

Quest App is our flagship product, and is a digital learning platform developed for students and facilitators to learn 21st Century skills anytime, anywhere contributing to their personal and professional growth. Quest App is built using gamification principles, and is available as an online/offline webapp as well as a mobile app.

As a User Research Associate at QEL, you will apply your human-centred design and research skills to help further our mission of creating self-learning experiences for learners and facilitators. You will play a critical role in inspiring change at all stages of Quest App’s development through exciting written, oral, and visual representation of your research findings. These findings would inform the identification and development of important engagement strategies for Quest App. You would contribute in a big way, to the learners’ experience on App being more intuitive, fun and quite possibly, magical! 

• Lead all the user research initiatives at QEL and build a user-centric  mindset in the team
• Be the ‘voice of the user’ in the team to and help the team gain deep  understanding of the end users
• Motivate the team to participate in user research activities
• Plan, Design, Prepare and Carry out user research activities to support the design, development and continuous improvement of our product – Quest App
• Synthesize the research data into meaningful and actionable insights
• Communicate research findings and insights and provide data-driven recommendations to all the stakeholders
• Create concise and compelling research documents including research plans, guides, results documentation etc.
• Demonstrate good understanding of the design thinking process
• Model insights gained from user research into standardised user personas and user journey maps, to drive the organizational understanding of the users
• Be informed of digital trends and competitive softwares, that would support and standardize user research systems and processes and strengthen them.
• Build capacities of other team members at Quest Alliance on carrying out user research and deriving meaningful insights
• Able to work autonomously and multi-task in an agile environment 

Requirements

Qualification & Skill Sets 

• 1-2 years of relevant work experience
• Minimum Graduation in any discipline. Applicants with Design/Psychology Degree or Diploma would be preferred
• Prior experience working with an ed-tech platform will be preferred
• Prior experience of using design thinking to solve for problems would be preferred
• Be able to conduct both qualitative and quantitative research
• Understanding of the strengths and shortcomings of different research methods, including when and how to apply these from discovery to production to post-launch
• Be able to collaborate well with the internal and external stakeholders
• Excellent communication skills (both verbal and written), to be able to tell the story based on research findings in an articulate and objective manner
• Working knowledge of how to use softwares such as Miro, Mural, Figma, Canva, etc.  to create compelling visuals and prototypes
• Open to travel to different locations within India to do research studies