Job Opportunity For Virtual Navigator At YRGCARE In Pune, Maharashtra

Outreach and Engagement:

Utilize various tools for social media outreach, including WhatsApp groups, to reach individuals at risk of HIV & STI who are currently not covered by NACO programs. Set and achieve monthly targets for outreach and convert engaged individuals to undergo risk assessment, access HIV & STI counselling, testing/screening, and treatment services.

Information and Counselling:

Provide information on sexual health, HIV and STIs risk behaviours, prevention practices, benefits of treatment for HIV-positive individuals, partner testing, and mental health.

Confidentiality and Respect:

Maintain client confidentiality and ensure respect in all interactions on social media and WhatsApp platforms.

Follow-Up and Referrals:

Prepare and use a due list of clients needing follow-up and referrals, coordinating with counsellors to complete these tasks.

Content Documentation:

Document key message areas based on client interactions, ensuring messages are vetted by the counsellor and manager according to SOPs for content creation.

Issue Logging:

Record and maintain a log of any issues or adverse events encountered during client interactions to help prepare training content.

Take overall responsibility for the clients journey through various services, including HIV screening, confirmatory testing, follow-up, and linkages to ART and SSK services as necessary.

Documentation:

Maintain all necessary documentation related to services provided to clients as required by the project. Additional Duties:

Undertake any other tasks assigned by the supervisor within the projects scope.

Qualifications, Skills & Experience Qualifications:

Proven experience in digital outreach and client engagement. Creativity and skills in creating engaging social media content, including posts and short reels. Strong understanding of sexual health, HIV, and STIs. Excellent written and verbal communication skills. Ability to maintain confidentiality and show respect in client interactions. Flexibility to work beyond standard office hours and adapt to client availability.

Multilingual capabilities are preferred. Experience:

• Experience leading digital interventions/service delivery and data management through online platforms.
• Experience in digital intervention management, including scoping, planning, managing, and assessing impact/outcomes, with an understanding of IT and HIV/AIDS.
• Adequate technical understanding of backend operations of online platforms for service delivery in Public Health/HIV&AIDS.

Skills:

• Analytical skills for preliminary data crunching and course corrections, preferably with knowledge of Google Analytics and data from social media and dating apps.
• Excellent written and oral communication, liaison, and negotiation skills.
• Self-motivated, with the ability to lead project activities independently with minimal supervision.
• Willingness to travel approximately 20 days a month (travel and logistic support will be provided