Job Opportunity for Web Specialist (India-based) at Poverty Action Lab

J-PAL is recruiting a Web and Digital Communications Specialist in our Policy and Communications group to manage J-PAL’s website and contribute to digital communications strategy, a key communication tool in our mission of promoting evidence-informed policy worldwide to reduce poverty. This position is based in India and fully remote. .

The Specialist works closely with staff across J-PAL’s head office and regional offices to provide organization-wide website strategic guidance, management, and support. As the manager of the J-PAL website, the Specialist is an integral part of shaping and stewarding J-PAL’s online presence.

This position is full-time (8 hours per day, 40 hours per week), with at least 4 hours overlap with Eastern Standard Time required.

Responsibilities

Website management

The website is one of the primary tools through which J-PAL executes its mission of reducing poverty by ensuring that policy is informed by scientific evidence. With a popular blog, a repository of over 1,200 summaries of research studies, a rich library of research resources, policy insights synthesizing evidence from a range of studies, and much more, the website is a critical platform for J-PAL’s policy and communications work. 

As the Web and Digital Communications Specialist, your primary focus will be ensuring that content across J-PAL’s Drupal 10 website is clear, consistent, and error-free by creating and implementing systems and workflows that prioritize user experience and leading development and implementation of new web site components. You will develop and implement annual and quarterly strategic objectives and key results for the website. In addition, you will manage the relationship with our web developers, an external vendor, and work with them to develop new and innovative features and rapidly resolve bugs.

In addition to setting strategy and updating and maintaining content through our Drupal CMS, you will monitor the website for acceptable performance and user accessibility, oversee and manage permissions for 50+ website contributors, lead monthly website user trainings for local and international staff, create and maintain process guides, and provide strategic guidance on the development of new website features. 

Responsibilities include:

• Develops and implements a digital communications strategy for the website that aligns with the organization’s broader communications strategy; obtains buy-in from staff and leadership.
• Collaborates with internal stakeholders to identify web-related needs and obtain content materials; plans and develops solutions that meet the needs of both internal teams and site visitors.
• Works with internal teams to understand and outline key project/feature requirements, creates wireframes and iterates with internal stakeholders.
• Ensures new projects fit appropriately within site architecture and recommends modifications and improvements to site architecture where necessary.
• Analyzes project requirements and identifies needs for technical support and additional resources.
• Manages projects executed by our web developer and leads quality assurance testing with support from other members of the communications team. Ensures projects executed by our web developer are completed on time and within budget.
• Responds daily to tickets submitted by website users and resolves inquiries in a timely manner.
• Troubleshoots and corrects problems, in coordination with our external web developer
• Develops and implements site maintenance plans, schedules, and documentation.
• In addition to resolving tickets themselves, monitors and coordinates website maintenance and resolution of problems by internal (other team members as appropriate) and external (web developer) resources.
• Administers site user provisions and manages access and workflows.
• Provides regular (monthly or quarterly) training for new web users.
• Compiles and analyzes site usage data using Google Analytics and implements changes based on that analysis.
• Develops and administers processes and operations related to web site integrity.
• Provides testing and verification during system upgrades.
• Evaluates new standards, technologies and trends in website development, design and delivery; recommends enhancements and upgrades.
• Contributes to the development and implementation of the organization’s broader communications strategy; takes responsibility for a subset of objectives and key results related to website development and administration.

Digital strategy

• You will participate in annual strategic planning for digital communications related to website administration, working with staff within the communications team and across the organization to develop an annual strategic plan and obtain buy-in from internal stakeholders.
• You will work with the Digital Communications Manager and Communications Lead to use dashboards and reports from Google Analytics to determine what’s working, what’s not working, and why. You’ll take the lead in adjusting strategy as needed, report out to all staff quarterly on overall website health, and recommend and implement strategies and tactics to improve the website and related digital products. You will work with J-PAL’s IT team to improve the integration of J-PAL’s digital platforms (e.g. Drupal, Salesforce, Marketing Cloud). 

Communications 

• You will be a valued member of J-PAL’s communications team, working with the Director of Policy and Communications, Communications Lead, Digital Communications Manager, Graphic
• Designers, Communications Associates, Video Producer, and J-PAL’s Global Executive Director, as well as staff across J-PAL’s Policy, Communications, Research, Education, and Training groups, to contribute to J-PAL’s broader website strategy. 

Reporting

• This position reports to J-PAL’s Global Communications Lead. 

Qualifications

• Qualified candidates have 3-8 years of professional experience with web administration, preferably in Drupal, are creative and analytical, and have a strong interest in J-PAL’s mission. Experience in Google Analytics, Salesforce, Marketing Cloud, and Form Assembly are a plus, but not required (see the “Skills” section below for more).
• Education: Bachelor’s degree required, preferably in digital communications, information technology, computer science, or a field related to J-PAL’s work (economics, international relations/development, social policy).
• Experience: 3-8 years of relevant professional experience is required for this position. We will be hiring only at the senior associate or manager (individual contributor) level, depending on years of experience.
• Skills: You will be the in-house expert on tools you will use day to day, including HTML/CSS and the Drupal content management system, as well as platforms like Marketing Cloud, Form Assembly, and Google Analytics. Proficiency with Salesforce, other Google Suite web products (Google Data Studio, Google Optimizer, Google Tag Manager) and UX apps (Hotjar) is a plus. In addition to experience with these tools, comfort working with new programs and ability to teach yourself new skills is essential.
• Attention to detail: Proven ability to self-manage a time-sensitive workflow while maintaining high quality output and thoroughness and accuracy with details. Detail orientation is a critical component of the Web Specialist role.
• Communication: Strong written and verbal communication skills; ability to build good relationships and work within a team; and ability to proactively communicate clearly with internal and external stakeholders at multiple levels is essential.
• Vendor, project, and time management: Comfort with managing colleagues and external vendors to ensure delivery of a high-quality product and that deadlines are met. Proven ability to anticipate, plan, prioritize, and meet tight deadlines; demonstrated ability to efficiently organize and manage a high volume of work.
• Creative problem-solving: Ability to find solutions to complex problems through research and creative thinking.