Indian School of Development Management (ISDM)
## Support Engineer
**About Indian School of Development Management (ISDM)**
ISDM is a pioneering institution dedicated to transforming management practices for a more just, equitable, and sustainable world. Established in 2016, ISDM fosters a robust ecosystem of skilled professionals who drive positive social change globally. We believe effective management is crucial for tackling humanity’s most pressing challenges, and we nurture talent in Development Management to catalyze sustainable socio-economic and ecological progress.
**Our Initiatives:**
* **Knowledge Creation:** Establishing a Global Knowledge Hub to share and institutionalize knowledge on building, leading, and managing social purpose organizations.
* **Talent Nurturing:** Offering the Post Graduate Program in Development Management (PGP-DM) to develop top-tier talent for the social sector.
* **Capacity Building:** Providing programs to enhance individual and institutional capacities in development management, fostering sustainable impact.
ISDM is now expanding rapidly, with plans for a new campus, international partnerships, and accreditation. We are excited to be recognized as a global leader in Development Management.
**Job Description**
We are seeking a passionate and detail-oriented Infrastructure Engineer to join our team. As an IT Infrastructure Engineer, you will play a crucial role in designing, implementing, and maintaining ISDM’s IT infrastructure. You will be responsible for:
**Key Responsibilities:**
* Designing and installing computer hardware configurations.
* Installing software and networking systems.
* Troubleshooting network and software issues.
* Responding to general IT requests.
* Ensuring security software and mechanisms are up to date.
* Preparing monthly MIS reports, compiling support logs, and analyzing data.
* Meeting with internal teams to discuss system needs.
* Raising service requests with OEMs and ISPs (e.g., Dell, HP, Lenovo, Tata, Vi).
* Maintaining IT asset tracker and inventory.
* Troubleshooting system failures and identifying bottlenecks for network optimization.
* Organizing and scheduling upgrades and maintenance.
* Conducting regular data backups.
* Creating and maintaining training manuals.
* Handling and closing support requests promptly.
* Escalating complex issues to ensure service quality.
* Identifying and documenting trends in user support requests.
**Qualifications:**
* Bachelor’s degree in Computer Science, Information Technology, or a related field.
* 4-5 years of relevant work experience.
* Knowledge of Identity Management, Google Workspace, Video Conferencing, security applications, etc.
* Expertise in administering MS Office Suite and equivalent desktop/cloud applications.
* Experience with development, installation, configuration, and administration of computer systems and audio-video equipment.
* Basic firewall administration and management.
* Understanding of networking and networking equipment.
* Knowledge of helpdesk and IT operations best practices.
**Key Skills:**
* Ability to provide remote support for troubleshooting.
* Strong understanding of system implementation, configuration, and management.
* Active Directory / Domain Controller support.
* Understanding of security, storage, data protection, and disaster recovery protocols.
* Experience training users on new systems and protocols.
* Ability to create Standard Operating Procedures (SOPs).
**Location:**
Noida, India
**Compensation:**
Commensurate with experience and qualifications.
**ISDM is an equal-opportunity employer and values a diverse and inclusive workplace.**
To apply for this job please visit isdm.keka.com.
