Job Opportunity for Analyst, Development Operations at Room to Read in New Delhi

Position Overview

As part of Room to Read’s Development Operations team, a sub team of the Global Business Operations Team, the Development Operations Analyst provides general administrative support with the primary responsibility of supporting gift processing and updating records in our fundraising and donor reporting database systems for our India (IN) and Asia Pacific (APAC) team, with offices in Hong Kong, Singapore, Australia, and Japan. This position reports to the Associate Director of Global Business Operations.

This role directly supports Room to Read’s fundraising processes and impacts positive change by recommending process improvements. This position is based in our Mumbai or Delhi office and provides team support for the India and Asia Pacific offices. 

Duties & Responsibilities

Gift Processing:

• Manage offline gift processing for Hong Kong, Singapore, Japan and Australia, including the processing of checks, bank transfers, and stock gifts; scanning all checks and backup information, reviewing and identifying correct coding, entering data into fundraising software (Salesforce NPSP) and issuing receipts based on each market’s needs.
• Download third-party donor reports and prepare files for gift entry as needed.
• Manage third party IN and APAC gift processing in terms of importing and exporting for processing and reconciliation as well as routine updates and requests from vendors.
• Enter gifts in NPSP from India Gift Log, manage communication for gift coding and review supporting documents with the India development team, commit the batch and work with the accounting team in Delhi to ensure proper coding and reconciliation of IN gifts.
• Assist with reconciling donations on a monthly basis with the Accounting team and attend monthly meetings.
• Oversee corporate matching gift process, including matching gift file maintenance; research and confirm gifts to be matched; prepare and mail matching gift application forms; acknowledge matching gifts; follow up with matching gift donors as needed; enter data and provide reporting for matching gift pledges database.
• Maintain accurate donor records in our Salesforce database, including importing of new records, cross-checking imported data.
• Provide remote, and when needed in person, database management and operations support for APAC and IN events, managing registration, reviewing investment levels, donation processing, and overseeing ticket payment.
• Follow, review and enhance best practice guidelines for ensuring integrity of the IN and APAC data records.
• Data management of Salesforce database: monitor Chatter requests screen and de-duplicate records, perform mass updates for recoding donations when needed, update addresses, and overall ensure data quality.
• Maintain APAC receipting compliance and donation remittance documents and update to keep current.
• Monitor sustainer gifts to manage duplicates and other issues.
• Collaborate with global team members on projects related to the database.
• Generate reports from the database as requested.
• Support the APAC and IN audit processes by meeting with auditor and supplying all information required for audit investigations.
• Maintain all receipts across all worldwide fundraising offices are running correctly, making updates as changes are needed, and working with the Associate Manager of Recon to troubleshoot when needed.
• Other ad hoc duties, as necessary to support the APAC, IN, and DevOps teams
• Manage GSD functions for the development team including tracking inventory, completed allocation requests and overseeing the dedication language process where needed Manage or assist the Associate Director of Global Business Operations in managing projects or initiatives that will lead to process improvements and development of best practices.
• Other Tasks as necessary 

Qualifications

Required:

• Bachelor’s degree, or relevant work experience 
• 1-2 years of work experience in a fast-paced, growth-oriented environment 
• Highly organized, strong attention to detail and results oriented 
• Strong written and oral communication skills in English with the ability to adjust   communication style based on the audience. 
• Adept at using Excel, Word, PowerPoint, and Outlook 
• Experience with databases and ability to continually learn new technology, database processes and procedures as needed 
• Comfort working with numbers and calculations 
• Proactive and tenacious troubleshooting skills 
• Ability to work independently and as part of a team 
• Strong work ethic and ability to juggle multiple priorities with competing deadlines 
• Flexibility and positive attitude  
• Legally eligible to work in India; no sponsorship provided  

Preferred:

• History of dedicated volunteer activity and/or commitment to non-profit organizations 
• Previous experience working with relational databases and/or web integration tools 
• Previous experience working closely and building relationships with diverse groups of people  
• Experience in project management  

Compensation:

Room to Read offers a competitive salary with excellent benefits. The non-monetary compensation includes a unique opportunity to be part of an innovative, meaningful, fun, and rapidly growing organization that is changing the world through literacy and gender equality in education.

Location(s)

Global Office Asia – Main – New Delhi