Haqdarshak Empowerment Solutions Pvt Ltd.
## Associate – Customer Success
**Haqdarshak Empowerment Solutions Pvt Ltd.** is a social impact organization that bridges the information and access gap between citizens and social welfare schemes. We leverage technology to empower individuals and communities, ensuring they receive the benefits they are entitled to.
**Job Location:** Pune, India
**Experience Required:** 0-2 years of experience in a customer-facing role.
**Responsibilities:**
* Provide exceptional customer support to clients through various channels like email, phone, and chat.
* Assist clients with onboarding and navigating Haqdarshak’s platform.
* Troubleshoot client queries and provide timely solutions.
* Gather and analyze client feedback to improve customer experience.
* Work closely with the internal team to resolve client issues effectively.
* Contribute to ongoing knowledge base and documentation updates.
* Maintain a positive and professional attitude while interacting with clients.
**Qualifications:**
* Excellent written and verbal communication skills.
* Strong problem-solving and analytical skills.
* Ability to work independently and as part of a team.
* Proficiency in Microsoft Office Suite.
* Basic understanding of customer service principles.
* Passion for social impact and helping people.
**Bonus Points:**
* Experience working in a technology-driven environment.
* Knowledge of social welfare schemes in India.
* Experience with customer relationship management (CRM) tools.
**We offer a dynamic and collaborative work environment with opportunities to learn and grow. Join us in making a meaningful impact on the lives of millions of people.**
To apply for this job please visit careersportal.haqdarshak.com.
