Job Opportunity for BigTech – Lead at NASSCOM Foundation in NCR/Mumbai/Hyderabad

Location

NCR, Mumbai, Hyderabad

Experience

5+ years’ experience in Operations, Client relationship & Social Marketing

Reports to:

BigTech – Lead

About Us

Established in 2001, NASSCOM Foundation has been witness to the transformative power of technology for the last 20 years. Part of the NASSCOM ecosystem, we are the only not for profit outfit, representing the Indian tech Industry. We remain rooted to our core philosophy of TechForGood, where our efforts are focused on unlocking the power of technology by creating access and opportunity for those who need it most. We work on helping people and institutions transform the way they tackle social and economic challenges through technology.

We have three key areas of intervention, Digital literacy, Skilling and employability and Women entrepreneurship.

For more details, please visit https://nasscomfoundation.org/

Skills /Knowledge

• Strong communication skills visible in writing, conversation and presentations
• Good writing experience along with presentation skills
• Good knowledge of Social Media & Marketing & Communication
• Secondary research for information on NGO community
• Excellent interpersonal skills, including the ability to quickly build rapport with both customers and teams
• Analytical approach to work and attention to detail and accuracy.
• Prior experience in handling order processing, escalation & client relationship management
• Ability to multi-task between operations, social media marketing & client relationship

Key Responsibilities

• Manage relationships with BigTech stakeholders across all the regions
• Process BigTech order bookings, queries & escalations, monitor and executive day to day activities. 
• Identifying operation related issue to maximize efficiency in terms of time, cost and resources.   
• Report accurate revenue numbers on weekly/monthly/quarterly basis. As and when required involving monthly cadence calls, presentations and project plan reviews
• Proactive in identifying the issues and highlighting them to the management
• Review the BigTech outreach plan and provide support in the execution of the plan
• Adheres strictly to compliance and operational risk controls in accordance with organisation and ensure adherence to regulatory compliances and timely report submissions

If you are looking for a challenging assignment and the above profile sounds like you, please send your resume at hiring@nasscomfoundation.org

NASSCOM Foundation is an equal opportunity & diversity sensitive employer and women, person with disability, LGBTQIA+ are especially encouraged to apply.