Job Opportunity for Content & Knowledge Management Officer at YuWaah in New Delhi

Mission and objectives

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

Context

In recent years, UNICEF’s work to support the unique needs of young people has gained momentum, as the challenges facing them have come more sharply into view. UNICEF is committed to deliver for all children and adolescents through its overall impact goal of ‘realizing the rights of every child, especially the most disadvantaged. Building on the current work with, and for, adolescents, in line with the United Nations Youth Strategy, UNICEF is developing a new global partnership, Generation Unlimited (GenU), which is dedicated to expanding opportunity for young people from ages 10 to 24 years. Maximising the potential of the United Nations system, Governments, Civil Society Organizations and the private sector, and of young people themselves, GenU is focused on finding new ways to ensure that every young person is in school, undergoing formal or informal learning or training, or is employed by 2030. The focus will be on reaching those in the greatest danger of being left behind: including girls, the poor, young people with disabilities or on the move, or affected by conflict and natural disasters. The India version of GenU has been named YuWaah. It signifies catalytic partnerships to unleash the potential of adolescents and young people. YuWaah has been designed to allow co-creation of solutions that are relevant and scalable for ensuring that young people in India have opportunity and choices for learning; have avenues and spaces for functional and vocational training, and can choose between employment and entrepreneurship which are accessible locally. Through YuWaah, young people will play a pivotal role in the development and governance of a partnership involving leaders in public, private and civic spheres, informing, advising and helping to implement the change at every step of the way. Specific focus is on adolescents and young people living in remote and poor communities, such as those from scheduled castes and tribes, those living in migrant communities, and those with disability, and girls. Given the above context, UNICEF ICO needs support on documentation and knowledge management towards institution building for YuWaah, as well as supporting with specific reports, and updates, in order to effectively communicate updates across YuWaah to its stakeholders, and support proposal writing toward fundraising initiatives for YuWaah. Additionally, supporting the partnerships team with coordination and communication support for YuWaah Governance structures.

Task description

Within the delegated authority and under the supervision of Chief of Adolescent Development and secondary supervision of Chief Operating Officer of YuWaah Secretariat, the UNV Content & Knowledge Management officer will provide:

I. Writing and editing support for monthly/quarterly/annual updates and newsletters for YuWaah

– Conceptualisation of report in collaboration with the UNICEF team

– Presenting the outline for report to the UNICEF team

– Making necessary changes post UNICEF Feedback(s)

– Presenting the draft written report to the UNICEF team Making necessary changes post UNICEF Feedback(s)

– Submitting final report (in both PDF and editable formats) along with references for any data used for the report

II. Writing and editing support for funding proposals/concept notes

– Co-conceptualisation of proposal content with UNICEF team

– Adding necessary supporting data as required, with references

– Presenting the draft proposal to the UNICEF team

– Making necessary changes post UNICEF Feedback(s)

– Submitting final proposal (in both PDF and editable formats)

III. Update donor reports, progress update and related documents

– Prepare regular and mandated sectoral programme/project reports for management, donors, and partners to keep them informed of programme progress

– Conceptualisation of report in collaboration with the UNICEF team

– Presenting the outline for report to the UNICEF team – Making necessary changes post UNICEF Feedback(s)

– Presenting the draft written report to the UNICEF team

– Making necessary changes post UNICEF Feedback(s)

– Submitting final report (in both PDF and editable formats) along with references for any data used for the report

IV. Support Knowledge Management

– Prepare required documentations and materials to facilitate the programme review and approval process.

– Assist with documenting including of meetings

– Programme management, monitoring and delivery of results

– Work closely and collaboratively with colleagues and partners to discuss operational and implementation issues. Keep record of reports and assessments for easy reference and/or to capture and institutionalize lessons learned.

– Identify, capture, synthesize, and share lessons learned for knowledge development and to build the capacity of stakeholders.

– Research, benchmark, and report on best and cutting-edge practices for development planning of knowledge products and systems.

V. Support communications and coordination for YuWaah Governance Structures

– Support coordination and communications with UNICEF team for YuWaah Governance structures, including Governing Board and Leadership Council

– Any other related tasks as may be required or assigned by the supervisor. Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities:

• Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day);

• Be acquainted with and build on traditional and/or local forms of volunteerism in the host country; Provide annual and end of assignment self-reports on UN Volunteer actions, results and opportunities.

• Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.;

• Assist with the UNV Buddy Programme for newly-arrived UN Volunteers;

• Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible. As an active UNICEF India team member, efficient, timely, responsive, client-friendly and high-quality support rendered to UNICEF India and its beneficiaries in the accomplishment of her/his functions, including:

o Regular digital media posts representing the breadth of YuWaah’s initiatives.

o Improved monitoring systems and advocacy across YuWaah’s initiatives and focus areas.

o Data, case studies and human interest stories available to promote YuWaah’s initiatives and ensure wide dissemination to relevant stakeholders

o Evidence available to influence policy to strengthen YuWaah’s areas of focus

o Enhanced participation of UNICEF State offices, UN agencies, private sector, CSOs, solution partner organizations and young people regularly in GenU/YuWaah initiatives.

o Regularly reporting the impact of YuWaah’s outreach efforts through detailed analytics reporting.

• Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment

• A final statement of achievements towards volunteerism for peace and development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed UN Volunteers should be provided equal duty of care as extended to all host entity personnel. Host entity support to the UN Volunteer includes, but is not limited to:

• Introductory briefings about the organisation and office-related context including security, emergency procedures, good cultural practice and orientation to the local environment;

• Support with arrival administration including setting-up of bank accounts, residence permit applications and completion of other official processes as required by the host government or host entity;

• Structured guidance, mentoring and coaching by a supervisor including a clear workplan and performance appraisal;

• Access to office space, equipment, IT support and any other systems and tools required to complete the objectives of the assignment including a host entity email address;

• Access to shared host entity corporate knowledge, training and learning;

• Inclusion of the volunteer in emergency procedures such as evacuations;

• Leave management;

• DSA for official travel, when applicable;

• All changes in the Description of Assignment occurring between recruitment and arrival or during the assignment need to be formalized with the United Nations Volunteer Programme.

Required experience

2 years of experience in Required Experience: two years

o At least two years of progressively responsible professional work experience at national and / or international levels in developing content, reports, funding proposals and related communications materials.

o Demonstrable work with and understanding of emerging digital media platforms.

o Developing country work is an asset. Excellent oral and written skills; excellent drafting, formulation, reporting skills;

o Accuracy and professionalism in document production and editing;

o Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development; Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;

o Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment;

o Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines;

o Working knowledge of digital media tools including MailChimp, Canva, Microsoft Word and PowerPoint. Basic knowledge of editing tools such as Adobe Photoshop and Premiere (or other similar tools) is an added asset, but not required.

o ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development;

o Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;

Area(s) of expertise

Social work, Communication

Languages

English, Level: Fluent, Required

Required education level

Bachelor degree or equivalent in International Relations, Communications or areas related to social sciences.

Competencies and values

Professionalism: demonstrated understanding of operations relevant to UNICEF; technical capabilities or knowledge relevant or transferrable to UNICEF procedures and rules; discretion, political sensitivity, diplomacy and tact to deal with clients; ability to apply good judgement; ability to liaise and coordinate with a range of different actors, especially in senior positions; where appropriate, high degree of autonomy, personal initiative and ability to take ownership; resourcefulness and willingness to accept wide responsibilities and ability to work independently under established procedures; ability to manage information objectively, accurately and confidentially; responsive and client-oriented;

• Integrity: demonstrate the values and ethical standards of the UN and UNICEF in daily activities and behaviours while acting without consideration of personal gains; resist undue political pressure in decision-making; stand by decisions that are in the organization’s interest even if they are unpopular; take prompt action in cases of unprofessional or unethical behaviour; does not abuse power or authority;

• Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; excellent interpersonal skills; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic, mixed-gender environment with sensitivity and respect for diversity; sensitivity and adaptability to culture, gender, religion, nationality and age; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of UN operations; ability to achieve common goals and provide guidance or training to colleagues;

• Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment.

• Planning and organizing: effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities;

• Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; capacity to transfer information and knowledge to a wide range of different target groups;

• Flexibility: adaptability and ability to live and work in potentially hazardous and remote conditions, involving physical hardship and little comfort; to operate independently in austere environments forprotracted periods; willingness to travel within the area of operations and to transfer to other duty stations within the area of operations as necessary;

• Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards UNICEF’s mission and vision, as well as to the UN Core Values.