Website Tata Trusts

For both Tata Trusts and Associate Organizations, create, socialize and contract a vision of “Future of our process architecture” in consultation with Program Implementation and Program Design and relevant functional heads.
Create and own a customer centric Grant Management Process Manual while minimizing operational risks
Work with technology and operations team in digitizing processes for Grant Lifecycle Management, both at Tata Trusts and Associate Organizations
Deep dive into every process and delegation of power line item to recommend changes for higher efficiency and effectiveness. Create Process improvement notes and obtain buy in from all stakeholders for such recommendations
When needed, obtain information from and evaluate and negotiate commercial arrangements with outside vendors
Identify outsourcing opportunities and vendors, particularly for accounting and procure to pay for both Direct Grants and AOs
Aid AOs to diagnose process issues, create best practice documents for the grantees/ AOs
Train operating teams across Tata Trusts and AOs in adoption of new processes

Knowledge Skills

Ability to coordinate projects and lead teams
Experience and comfort with getting performance across non-hierarchical boundaries
Exceptional written and verbal communication skills (including writing reports, procedure manuals, training dockets)
Excellent verbal communication skills (including training)

Desirable

Awareness with project management tools like Agile and process improvement tools like 6 sigma
Experience in Digital Transformation projects/ technology consulting or as a Business Analyst in leading technology company

Competencies