Job Opportunity for Release/Rollout Associate Manager at Echo India in Delhi

Website Echo India

Job Description

  • Own the overall product release plan of major and minor releases in a structured manner
  • Apply project management principles to ensure smooth processes and effective communication channels for relevant stakeholders
  • Work closely with product managers / lead to ensure that product / business KPIs are being realised as part of the release / rollout processes
  • Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists
  • Prepare release documentation such as release notes (major, minor and patch), bug fix reports, and other internal and external reporting as needed
  • Establish, track, and drive release milestones in line with client / user requirements
  • Monitor and manage risks and changes to release plan, working closely with the QA team to ensure high quality deliverables
  • Serve as a part of the cross-functional ECHO Digital user support team and help users with issue resolution via email, chat and phone as needed
  • Coordinate release process with product, engineer and QA managers to ensure consistent workflow, transparency and alignment
  • Coordinate external dependencies from the partner side, working closely with the projects and replication teams to identify potential candidates for rollout, and align on rollout planning in a phased manner
  • 3-5 years experience in project management or similar roles in internet-based/ technology companies
  • Strong customer/end-user orientation and ability to relate to customers and identify their pain points
  • Strong communication skills (written and verbal)
  • Strong analytical and problem solving capabilities

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